CISCO-MMODAL-CONTACT-APPS-MIB

File: CISCO-MMODAL-CONTACT-APPS-MIB.mib (187181 bytes)

Imported modules

SNMPv2-SMI SNMPv2-CONF HCNUM-TC
SNMPv2-TC INET-ADDRESS-MIB SNMP-FRAMEWORK-MIB
CISCO-TC CISCO-SMI

Imported symbols

MODULE-IDENTITY OBJECT-TYPE NOTIFICATION-TYPE
Integer32 Gauge32 Unsigned32
Counter64 Counter32 MODULE-COMPLIANCE
NOTIFICATION-GROUP OBJECT-GROUP CounterBasedGauge64
TEXTUAL-CONVENTION DateAndTime TruthValue
InetAddressType InetAddressDNS InetAddress
SnmpAdminString CiscoURLString ciscoMgmt

Defined Types

CmmcaIndex  
An arbitrary value which uniquely identifies a service. The value should be a small positive integer; index values for different services are not necessarily contiguous.
TEXTUAL-CONVENTION    
  Unsigned32 1..4294967295  

CmmcaServiceType  
This textual convention is used to identify the type of service. The Cisco Unified Expert Advisor includes one or but probably multiple, of the following services. 'cm': Contact Manager: The Contact manager service is responsible for the handling of call requests and maintaining contact state. CM uses BRE to help direct call flow decision making. The major services that the CM interfaces with are the Work Assigner (WA), Media Platform Interface (MPA), Knowledge Broker (KB), the ICM Gateway (GW), and Business Rules Execution Engine (BRE). 'rm': Resource Manager: The Resource Manager (RM) is responsible for maintaining the state of assignable resources, e.g. agents. The RM interfaces to the Work Assigner, Media Platform Interface, Resource Desktop Adapter and Business Rules Engine. 'wa': Work assigner: The Work Asssigner is responsible for matching Contacts that need Resources with Resources that need Contacts. 'mpa': Media Platform Adapter: The Media Platform Adapter is a generic interface to various switching and call control platforms. Removes inconsistencies and normalizes messages before sending them. It is an SIP Back to Back user Agent, providing basic third party call control and end point functions to its clients(RM,CM,RDA). 'bre': Business Rules Engine: The BRE allows customers to define how the system will behave and then execute scripts or business rules at runtime. 'icmgw': ICM Gateway : The ICM Gateway talks to the ERS PG of ICM over the GED-188 (ACMI) protocol. It sends agent state information to the ICM so that the ICM knows whether or not to route calls. 'rda': Resource Desktop Adapter: This service is used by RM to communicate to the user interface of the Resource(Agent). It provides a normalized interface (RDI) to the RM that removes differences between communicating to different types of desktops or Resources viz;CTI-OS, Presence, WebBased desktops or Traditional/occasional agents. 'ra': Reporting Adapter: RAs listen to event streams that are produced by runtime components. They then take those events, convert them as appropriate (for example, converting them to a particular version of a schema or applying a security policy of what data can be sent to the reporting database) and then send a new message to the Cisco MMCA Reporting Subsystem. 'rs': Reporting Subsystem: The RS is responsible for writing data into the reporting database. It receives messages from various Reporting Adapters and converts them into db writes.
TEXTUAL-CONVENTION    
  INTEGER cm(1), rm(2), wa(3), mpa(4), bre(5), icmgw(6), rda(7), ra(8), rs(9)  

CmmcaServiceStatus  
This textual convention is used to identify the run status of a Cisco Unified Expert Advisor service. The value shown is the result of evaluating the current run status of each of the individual elements associated with the service. 'disabled' The service has not yet begun to start up. 'starting' The service is in initialization procedure, configuring and licensing, not accepting connections yet. 'inService' The service is up and running optimally, accepting connections at full QoS (if applicable). 'inServiceWarning' The service is running sub-optimally, possibly due to poor QoS or a threshold reached; see transition reason for explanation. 'inServiceCritical' The service is running but very near to failure, similar to 'inServiceWarning' but much more dire. 'partialService' The service is no longer accepting new calls but finishes processing active calls (may be due to a loss of a dependency/ connectivity, or a shutdown request). 'outOfService' The service is no longer accepting new calls and is down for some reason. It can still be brought in service. 'stopping' The service no longer accepts new connections, lets current connections terminate gracefully. 'stopped' The service has shut down and is not processing any more calls. The process itself is terminating (doing memory cleanup, saving settings, shutting down threads, etc.). 'unknown' The status of the mmca service is unknown to the SNMP agent either because the link between the agent and the application has been broken or the agent is in the midst of refreshing service status. (A refresh typically occurs after an agent restart due to configuration changes).
TEXTUAL-CONVENTION    
  INTEGER disabled(1), starting(2), inService(3), inServiceWarning(4), inServiceCritical(5), partialService(6), outOfService(7), stopping(8), stopped(9), unknown(10)  

CmmcaNextNodeStatus  
This textual convention is used to identify the link status of a neighbouring node with a CUEA Device. 'unknown' The status of the link is unknown to the SNMP agent either because the link between the agent and the application has been broken or the agent is in the midst of refreshing link status. (A refresh typically occurs after an agent restart due to configuration changes.) 'available' The connection between the neighbouring node and CUEA device is up and available. 'unavailable' The connection between the neighbouring node and CUEA device is down and unavailable.
TEXTUAL-CONVENTION    
  INTEGER unknown(1), available(2), unavailable(3)  

CmmcaConditionStatus  
This textual convention is used to specify the severity of a specific system condition raised by CUEA or services in it. CUEA can run with certain system conditions raised. The overall system condition status of the application is specified by CmmcaSystemConditionStatus. conditionWarn(1) : This severity level indicates a warning that something is not right, however the application is still functioning, but the condition may be indicative of problem that may become more serious later. conditionCritical(2): This serverity indicates a condition where the application is not functioning properly.
TEXTUAL-CONVENTION    
  INTEGER conditionWarn(1), conditionCritical(2)  

CmmcaSystemConditionStatus  
This textual convention is used to specify the overall System Condition status of CUEA application. CUEA application can run with certain conditions raised with severity specified by CmmcaConditionStatus. statusNormal(1) : No Conditions have been raised, everything is working as intended. This condition can be considered as 'Green' status, where everything is working as normal. statusWarning(2): The application is currently operating, however at least one condition with CmmcaConditionStatus : conditionWarn(1) severity has been raised but no condition with CmmcaConditionStatus : conditionCritical(2) severity has been raised. This status can be considered 'Yellow' where the application or service is operating, however some condition has been detected that could become more serious later (low memory, disk space a problem, can't connect to other members of a cluster, etc.) statusCritical(3): The application or service is not functioning as intended. One or more conditions with CmmcaConditionStatus : conditionCritical(2) severity have been raised. This status can be considered 'Red' where the application or service is not functioning as designed. There is some problem such as not being able to connect to ICM or CUPS or the message bus.
TEXTUAL-CONVENTION    
  INTEGER statusNormal(1), statusWarning(2), statusCritical(3)  

CmmcaSeverityLevel  
This textual convention is used to specify the severity level of an event. The severity levels are 'emergency': This severity level event indicates that a devastating failure has occurred; the system or service is unusable. Immediate operator intervention is required. 'alert': This severity level event indicates that a devastating failure is imminent that will render the system unusable. Immediate operator attention is necessary. 'critical': This severity level event indicates that a service impacting failure is likely to occur soon; an error has occurred that was not appropriately handled by the system. Operator attention is needed as soon as possible. 'error': This severity level event indicates that the system has experienced a temporary impairment or an error that was appropriately handled by the system. 'warning': This severity level event may be a precursor to an error occurrence. An operator should review the event soon to determine if action is needed. 'notice': This severity level event contains health or operational state information that may be pertinent to the health of the system but does not require the attention of the administrator at this time. 'informational': This severity level event contains interesting system-level information that is valuable to an administrator, however, the event itself does not indicate a failure or impairment condition. 'debug': This severity level event provides supplemental information that may be beneficial toward diagnosing or resolving a problem but does not in itself provide operational health status.
TEXTUAL-CONVENTION    
  INTEGER emergency(1), alert(2), critical(3), error(4), warning(5), notice(6), informational(7), debug(8)  

CmmcaRmEntry  
SEQUENCE    
  cmmcaRmRtAgentsLoggedIn Gauge32
  cmmcaRmRtAgentsOnCalls Gauge32
  cmmcaRmRtAgentsReserved Gauge32
  cmmcaRmRtAgentsWrapUp Gauge32
  cmmcaRmRtAgentsReady Gauge32
  cmmcaRmRtAgentsNoQueue Gauge32
  cmmcaRmAggNumOffersAccept Counter64
  cmmcaRmIntNumOffersAccept Gauge32
  cmmcaRmAggNumOffersReject Counter64
  cmmcaRmIntNumOffersReject Gauge32
  cmmcaRmAggNumOffersTimedOut Counter64
  cmmcaRmIntNumOffersTimedOut Gauge32

CmmcaCmEntry  
SEQUENCE    
  cmmcaCmRtNumActiveCalls Gauge32
  cmmcaCmRtNumCallTrying Gauge32
  cmmcaCmRtNumCallRingBack Gauge32
  cmmcaCmRtNumCallConnecting Gauge32
  cmmcaCmRtNumCallConnected Gauge32
  cmmcaCmRtNumCallInitial Gauge32
  cmmcaCmAggNumCallArrivals Counter64
  cmmcaCmIntNumCallArrivals Gauge32
  cmmcaCmRtNumCallRejecting Gauge32
  cmmcaCmRtNumCallTransferring Gauge32
  cmmcaCmRtNumCallTerminating Gauge32
  cmmcaCmAggAvgCallDurationTime Gauge32
  cmmcaCmIntAvgCallDurationTime Gauge32
  cmmcaCmAggMaxCallDurationTime Integer32
  cmmcaCmIntMaxCallDurationTime Integer32
  cmmcaCmAggMaxCallDurationTimeDt DateAndTime
  cmmcaCmIntMaxCallDurationTimeDt DateAndTime
  cmmcaCmAggAvgCallInQueueTime Gauge32
  cmmcaCmIntAvgCallInQueueTime Gauge32
  cmmcaCmAggMaxCallInQueueTime Integer32
  cmmcaCmIntMaxCallInQueueTime Integer32
  cmmcaCmAggMaxCallInQueueTimeDt DateAndTime
  cmmcaCmIntMaxCallInQueueTimeDt DateAndTime
  cmmcaCmAggAvgCallArrivalRate Gauge32
  cmmcaCmAggMaxCallArrivalRate Integer32
  cmmcaCmAggMaxCallArrivalRateDt DateAndTime
  cmmcaCmIntAvgCallArrivalRate Gauge32

CmmcaRdaEntry  
SEQUENCE    
  cmmcaRdaAggNumMsgProc Counter64
  cmmcaRdaIntNumMsgProc CounterBasedGauge64
  cmmcaRdaAggNumSuccessPresenceNotifications Counter64
  cmmcaRdaIntNumSuccessPresenceNotifications CounterBasedGauge64
  cmmcaRdaRtNumActiveClients Gauge32
  cmmcaRdaRtNumOutStandingOfferTasks Gauge32
  cmmcaRdaAggNumUnSuccessPresenceNotifications Counter64
  cmmcaRdaIntNumUnSuccessPresenceNotifications CounterBasedGauge64
  cmmcaRdaRtNumInactiveClients Gauge32

CmmcaBreEntry  
SEQUENCE    
  cmmcaBreAggLoadedScripts Counter32
  cmmcaBreAggDistinctScripts Counter32
  cmmcaBreRtActiveScripts Gauge32
  cmmcaBreRtCurrentInstances Gauge32
  cmmcaBreAggMaxConcurrentInstances Counter32
  cmmcaBreIntMaxConcurrentInstances Gauge32
  cmmcaBreAggMaxConcurrentInstancesDt DateAndTime
  cmmcaBreIntMaxConcurrentInstancesDt DateAndTime
  cmmcaBreAggAvgConcurrentInstances Gauge32
  cmmcaBreIntAvgConcurrentInstances Gauge32
  cmmcaBreAggTotalInstanceInitiations Counter64
  cmmcaBreIntTotalInstanceInitiations CounterBasedGauge64
  cmmcaBreAggTotalContactInstanceInitiations Counter64
  cmmcaBreIntTotalContactInstanceInitiations CounterBasedGauge64
  cmmcaBreAggTotalResourceInstanceInitiations Counter64
  cmmcaBreIntTotalResourceInstanceInitiations CounterBasedGauge64
  cmmcaBreAggTotalInstanceTerminations Counter64
  cmmcaBreIntTotalInstanceTerminations CounterBasedGauge64
  cmmcaBreAggTotalContactInstanceTerminations Counter64
  cmmcaBreIntTotalContactInstanceTerminations CounterBasedGauge64
  cmmcaBreAggTotalResourceInstanceTerminations Counter64
  cmmcaBreIntTotalResourceInstanceTerminations CounterBasedGauge64
  cmmcaBreAggTotalAbnormalEndings Counter64
  cmmcaBreIntTotalAbnormalEndings CounterBasedGauge64
  cmmcaBreAggTotalAbnormalContactEndings Counter64
  cmmcaBreIntTotalAbnormalContactEndings CounterBasedGauge64
  cmmcaBreAggTotalAbnormalResourceEndings Counter64
  cmmcaBreIntTotalAbnormalResourceEndings CounterBasedGauge64

CmmcaWaEntry  
SEQUENCE    
  cmmcaWaRtAssignmentQueCount Gauge32
  cmmcaWaRtAttributeDefCount Gauge32
  cmmcaWaRtSelectionStrategyCount Gauge32
  cmmcaWaRtSkillCount Gauge32
  cmmcaWaAggTotalConfigErrors Counter64
  cmmcaWaAggCancelResourceRequestReceived Counter64
  cmmcaWaAggResourceRequestReceived Counter64
  cmmcaWaAggResourceResponseSent Counter64
  cmmcaWaAggCancelWorkRequestReceived Counter64
  cmmcaWaAggOfferTaskAcceptedSent Counter64
  cmmcaWaAggOfferTaskCancelledSent Counter64
  cmmcaWaAggOfferTaskResponseReceived Counter64
  cmmcaWaAggOfferTaskSent Counter64
  cmmcaWaAggResyncResourceResponseAckSent Counter64
  cmmcaWaAggResyncResourceResponseReceived Counter64
  cmmcaWaAggResyncResourceSent Counter64
  cmmcaWaAggWorkRequestReceived Counter64
  cmmcaWaAggQueueEventSent Counter64
  cmmcaWaAggWorkRequestCanceledSent Counter64
  cmmcaWaAggWRIFailureResponseSent Counter64
  cmmcaWaAggRRIFailureResponseSent Counter64
  cmmcaWaAggResourceResponseCanceledSent Counter64
  cmmcaWaAggCancelQueueEventSent Counter64
  cmmcaWaAggMessageSentError Counter64
  cmmcaWaRtResourceCriteriaCount Gauge32
  cmmcaWaRtSelectionStrategyAttrCount Gauge32
  cmmcaWaRtAttributeCriteriaCount Gauge32
  cmmcaWaRtResourceCount Gauge32
  cmmcaWaRtAttributeValueCount Gauge32
  cmmcaWaRtSkillCompetencyCount Gauge32
  cmmcaWaRtResourceMemberCount Gauge32
  cmmcaWaRtTotalResourceCount Gauge32
  cmmcaWaRtTotalContactCount Gauge32
  cmmcaWaRtTotalResourceManagerCount Gauge32
  cmmcaWaRtTotalContactManagerCount Gauge32

CmmcaMpaEntry  
SEQUENCE    
  cmmcaMpaAggNewCalls Counter64
  cmmcaMpaAggConnectsRcv Counter64
  cmmcaMpaAggAvgLatency Gauge32
  cmmcaMpaAggFailedInvites Counter64
  cmmcaMpaAggFailedReinvites Counter64
  cmmcaMpaAggTotalCalls Counter64
  cmmcaMpaRtIncomingCalls Gauge32
  cmmcaMpaRtOutgoingCalls Gauge32
  cmmcaMpaRtActiveClientSessions Gauge32
  cmmcaMpaAggTotalClientsRegistered Counter64
  cmmcaMpaAggInstantMessagesSent Counter64
  cmmcaMpaAggInstantMessagesReceived Counter64
  cmmcaMpaAggPresenceUpdatesReceived Counter64
  cmmcaMpaAggPresenceUpdatesBytesRcv Counter64
  cmmcaMpaRtActiveRegisteredSipAddresses Gauge32
  cmmcaMpaRtActiveSipControlAddresses Gauge32
  cmmcaMpaRtActiveIMAddresses Gauge32
  cmmcaMpaRtActiveMonitoredPresenceAddresses Gauge32
  cmmcaMpaAggTotalRegisteredSipAddresses Counter64
  cmmcaMpaAggTotalSipControlAddressesRegistered Counter64
  cmmcaMpaAggTotalIMAddressesRegistered Counter64
  cmmcaMpaAggTotalMonitoredPresenceAddressesRegistered Counter64
  cmmcaMpaRtActiveInteractions Gauge32
  cmmcaMpaRtActivePublishAddresses Gauge32
  cmmcaMpaRtTotalPublishAddressesRegistered Gauge32

CmmcaRaEntry  
SEQUENCE    
  cmmcaRaAggMsgReceived Counter64
  cmmcaRaAggMsgSent Counter64
  cmmcaRaAggContactDetailMesgReceived Counter64
  cmmcaRaAggContactDetailMesgDispatched Counter64
  cmmcaRaAggContactDetailAttribMsgDispatched Counter64
  cmmcaRaAggContactSegDetailMsgReceived Counter64
  cmmcaRaAggContactSegDetailMesgDispatched Counter64
  cmmcaRaAggContactSegMediaDetailMsgDispatched Counter64
  cmmcaRaAggResourceTaskDetailMsgReceived Counter64
  cmmcaRaAggResourceTaskDetailMsgDispatched Counter64
  cmmcaRaAggTaskStateChangeMsgReceived Counter64
  cmmcaRaAggResourceStateChngMesgReceived Counter64
  cmmcaRaAggResourceStateChngMsgDispatched Counter64
  cmmcaRaAggVersionResponseRecieved Counter64
  cmmcaRaAggVersionRequestDispatched Counter64
  cmmcaRaAggNodeSyncDispatched Counter64

CmmcaRsEntry  
SEQUENCE    
  cmmcaRsAggTotalContactDetailRecords Counter64
  cmmcaRsAggTotalContactDetailAttributeRecords Counter64
  cmmcaRsAggTotalContactSegmentDetailRecords Counter64
  cmmcaRsAggTotalResourceTaskDetailRecords Counter64
  cmmcaRsAggTotalResourceEventDetailRecords Counter64
  cmmcaRsAggTotalAssignmentQueDetailRecords Counter64
  cmmcaRsAggTotalAssignmentQueAttribRecords Counter64
  cmmcaRsAggTotalContactSegmentMediaDetailRecords Counter64
  cmmcaRsAggTotalDBWrites Counter64
  cmmcaRsIntContactDetailRecords Gauge32
  cmmcaRsIntContactDetailAttribRecords Gauge32
  cmmcaRsIntContactSegmentDetailRecords Gauge32
  cmmcaRsIntResourceTaskDetailRecords Gauge32
  cmmcaRsIntResourceEventDetailRecords Gauge32
  cmmcaRsIntAssignmentQueDetailRecords Gauge32
  cmmcaRsIntAssignmentQueAttribRecords Gauge32
  cmmcaRsIntContactSegmentMediaDetailRecords Gauge32
  cmmcaRsIntDBWrites Gauge32
  cmmcaRsRtDBStatus SnmpAdminString
  cmmcaRsRtNumberActiveDBUserSessions Gauge32
  cmmcaRsDBSizeAllocated CounterBasedGauge64
  cmmcaRsRtDBSpaceUsed CounterBasedGauge64
  cmmcaRsRtDBSpaceFree CounterBasedGauge64
  cmmcaRsRtDBPercentUsed Gauge32
  cmmcaRsRtDBPercentFree Gauge32
  cmmcaRsRtTransactionLogSize CounterBasedGauge64

CmmcaIcmgwEntry  
SEQUENCE    
  cmmcaIcmgwAggSocketConnects Counter64
  cmmcaIcmgwAggSocketDisconnects Counter64
  cmmcaIcmgwAggACMIBytesSent Counter64
  cmmcaIcmgwAggACMIBytesRcvd Counter64
  cmmcaIcmgwAggACMIMsgsSent Counter64
  cmmcaIcmgwAggACMIMsgsRcvd Counter64
  cmmcaIcmgwRtACMIOutQueueDepth Gauge32
  cmmcaIcmgwRtACMIOutQueueWait Gauge32
  cmmcaIcmgwRtAgentsMonitored Gauge32
  cmmcaIcmgwRtAqsMonitored Gauge32
  cmmcaIcmgwRtRoutesMonitored Gauge32
  cmmcaIcmgwRtPendingQueryAgentStateDlgs Gauge32
  cmmcaIcmgwRtPendingGetContactDetailDlgs Gauge32
  cmmcaIcmgwAggQueryAgentStateTimeouts Counter64
  cmmcaIcmgwAggGetContactDetailTimeouts Counter64
  cmmcaIcmgwRtQueryAgentStateDelay Gauge32
  cmmcaIcmgwRtGetContactDetailDelay Gauge32
  cmmcaIcmgwRtPendingCallTermEvents Gauge32

CmmcaServiceEntry  
SEQUENCE    
  cmmcaServiceIndex CmmcaIndex
  cmmcaServiceType CmmcaServiceType
  cmmcaServiceName SnmpAdminString
  cmmcaServiceStatus CmmcaServiceStatus
  cmmcaServiceIntPeriod Gauge32
  cmmcaRtRoutingDomain SnmpAdminString
  cmmcaRtLogLevel CmmcaSeverityLevel
  cmmcaRtTraceMask SnmpAdminString
  cmmcaRtMessageThroughput Gauge32
  cmmcaRtUptime Counter64
  cmmcaRtMsgReceived Counter64
  cmmcaMaxThreadsAvailable Unsigned32
  cmmcaRtThreadsInUse Gauge32

CmmcaClusterInfoEntry  
SEQUENCE    
  cmmcaDeviceIndex Integer32
  cmmcaDeviceName SnmpAdminString
  cmmcaDeviceDescription SnmpAdminString
  cmmcaDeviceType INTEGER
  cmmcaDeviceStatus INTEGER
  cmmcaDeviceInetAddressType InetAddressType
  cmmcaDeviceInetAddress InetAddress
  cmmcaClusterId SnmpAdminString

CmmcaNextNodeEntry  
SEQUENCE    
  cmmcaNextNodeIndex Integer32
  cmmcaNextNodeName SnmpAdminString
  cmmcaNextNodeType SnmpAdminString
  cmmcaNextNodeIpAddrType InetAddressType
  cmmcaNextNodeIpAddr InetAddress
  cmmcaNextNodeStatus CmmcaNextNodeStatus

CmmcaSystemConditionEntry  
SEQUENCE    
  cmmcaSystemConditionIndex Integer32
  cmmcaSystemConditionId Integer32
  cmmcaSystemConditionSeverity CmmcaConditionStatus
  cmmcaSystemConditionDescription SnmpAdminString
  cmmcaSystemConditionTimeStamp DateAndTime
  cmmcaSystemConditionMessage SnmpAdminString

Defined Values

ciscoMmodalContactAppsMIB 1.3.6.1.4.1.9.9.664
The Cisco Unified Multi-Modal Contact Applications (MMCA) platform is a highly scalable, modular, extensible, open and secure platform for providing contact center applications. The Cisco Unified Expert Advisor (CUEA) is implemented on this platform. The Cisco Unified Expert Advisor application is deployed on multiple devices that form a cluster, where each device could be classified as 'Runtime' or 'Reporting'. Each device hosts a set of services and each service performs a specific task. Not all services will be running on every device. The CISCO-MMODAL-CONTACT-APPS-MIB defines the instrumentation of the services present in the Cisco Unified Expert Advisor. The MIB mainly consists of the run-time statistics of each service and also defines a Notification format. It also defines various groups of objects that are not specific to a service. DEFINITION OF TERMS AND ACRONYMS ACD Automatic Call Distributor ACMI Advanced Contact Management Interface. The interface used by the ICM to talk to generic peripherals. Also known as GED-188 Agent An Agent, also known as Expert Advisor, is a person in the enterprise who is capable of handling calls from CUEA AQ Assignment Queue Assignment Queue Assignment Queues allow Cisco Unified ICM to route call requests to groups of expert advisors. Various experts may qualify for various assignment queues based on the assignment queue membership rules, and they then log in or out of, as well as change their availability with respect to those assignment queues. An expert advisor who is available on a given assignment queue is able to be considered by the Work Assigner to receive calls according to the assignment queue's selection strategy. Attribute Definition Attributes Definitions are used by assignment queues and expert advisors. Attributes are defined by CUEA administrators and assigned to assignment queues and expert advisors. Expert advisors are routed call requests if the expert advisor's skills and attributes match those of the Assignment Queue. B2BUA Back to back user agent CM Contact Manager Contact A Contact is the internal object that represents an internal call. The Contact is created when the call arrives at CUEA, and does not terminate until the caller disconnects CTI Computer Telephony Integration CTI-OS Computer Telephony Integration - Object Server CUEA Cisco Unified Expert Advisor CUCM Cisco Unified Communications manager CUPS Cisco Unified Presence server CVP Customer Voice Portal DNIS Dialed Number Identification service ERS Enterprise Routing Services. The ERS Peripheral Gateway is a generic interface for the ICM to connect to an ACD. It exposes the ACMI protocol GED188 The ICM CTI Server/Client interface specification ICM Intelligent Contact Management ICMGW Intelligent Contact Management Gateway ICMPG ICM Peripheral Gateway IM Instant Messaging JVM Java Virtual Machine MMCA Multi Modal Contact Applications MPA Media Platform adapter MPI Media Platform Interface PG Peripheral Gateway. The Peripheral Gateway is how the ICM talks to any ACD. PIM Peripheral Information Manager. The PIM is a component of the ICM Peripheral Gateway that handles the ACD specific communication. RA Reporting Adapter RDA Resource Desktop adapter RDI Resource desktop interface RM Resource Manager RS Reporting subsystem Selection Strategy The strategy by which the Work Assigner should assign Expert Advisors to contacts. SIP Session Initiation Protocol Skills Skills are classifications for expert advisor abilities, general knowledge, and expertise. Skills may be defined by Expert Advisor administrators, and then assigned to individual experts. An expert may have multiple skills, and a competency level from 1 to 100 in each. SIMPLE SIP for Instant Messaging and Presence Leveraging Extensions WA Work Assigner.
MODULE-IDENTITY    

ciscoMmodalContactAppsMIBNotifs 1.3.6.1.4.1.9.9.664.0
OBJECT IDENTIFIER    

ciscoMmodalContactAppsMIBObjects 1.3.6.1.4.1.9.9.664.1
OBJECT IDENTIFIER    

ciscoMmodalContactAppsMIBConform 1.3.6.1.4.1.9.9.664.2
OBJECT IDENTIFIER    

cmmcaGeneralInfo 1.3.6.1.4.1.9.9.664.1.1
OBJECT IDENTIFIER    

cmmcaLicenseInfo 1.3.6.1.4.1.9.9.664.1.2
OBJECT IDENTIFIER    

cmmcaThreadPool 1.3.6.1.4.1.9.9.664.1.3
OBJECT IDENTIFIER    

cmmcaRuntimeInfo 1.3.6.1.4.1.9.9.664.1.4
OBJECT IDENTIFIER    

cmmcaServices 1.3.6.1.4.1.9.9.664.1.5
OBJECT IDENTIFIER    

cmmcaServiceInfo 1.3.6.1.4.1.9.9.664.1.6
OBJECT IDENTIFIER    

cmmcaNotificationInfo 1.3.6.1.4.1.9.9.664.1.7
OBJECT IDENTIFIER    

cmmcaEventMessageId 1.3.6.1.4.1.9.9.664.1.7.1
The event message ID is the unique notification message identifier that was assigned by the CUEA application. This identifier is unique for each different notification but consistent for each instance of the same notification.
OBJECT-TYPE    
  Unsigned32  

cmmcaEventHostName 1.3.6.1.4.1.9.9.664.1.7.2
The event host name object specifies the host name or the fully qualified domain name of the CUEA server from which this event originated.
OBJECT-TYPE    
  SnmpAdminString  

cmmcaEventAppName 1.3.6.1.4.1.9.9.664.1.7.3
The event application name object specifies the service-specific name of the functional service that generated this notification. This name will vary, both in content and in format, based on the service that generated the notification. For example, the name for the first CM service may be CUEA_CM1 while the third MPA service name may be CUEA_MPA3. By convention, the application version number shall appear in the application name as well, thus the second CM service application name for Cisco Unified Expert Advisor version 1.0 will be CUEA_1_0_CM2.
OBJECT-TYPE    
  SnmpAdminString  

cmmcaEventMessageName 1.3.6.1.4.1.9.9.664.1.7.4
The event message name object specifies the service-specific name of the Expert Advisor service notification message. This name will vary, both in content and in format, based on the event itself. The object value is used to group and correlate similar notifications.
OBJECT-TYPE    
  SnmpAdminString  

cmmcaEventState 1.3.6.1.4.1.9.9.664.1.7.5
The event state object identifies the state (not to be confused with severity) of the notification and potentially the current state of the functional component that generated the notification. The possible states are: 'raise': A raise state identifies a notification received as a result of a health-impacting condition, such as a process failure. A subsequent clear state notification will follow when the error condition is resolved. 'clear': The clear state indicates that the condition which generated a previous raise notification has been resolved.
OBJECT-TYPE    
  INTEGER raise(1), clear(2)  

cmmcaEventSeverity 1.3.6.1.4.1.9.9.664.1.7.6
The event severity object indicates the severity level of this notification. The severity levels are: 'emergency': The notification indicates that a devastating failure has occurred; the system or service is unusable. Immediate operator intervention is required. 'alert': The notification indicates that a devastating failure is imminent that will render the system unusable. Immediate operator attention is necessary. 'critical': The notification indicates that a service impacting failure is likely to occur soon; an error has occurred that was not appropriately handled by the system. Operator attention is needed as soon as possible. 'error': The notification contains important operational state information and may indicate that the system has experienced a temporary impairment or an error that was appropriately handled by the system. An operator should review the notification soon to determine if action is needed. 'warning': The notification contains important operational state information that may be a precursor to an error occurrence. An operator should review the notification soon to determine if action is needed. 'notice': The notification contains health or operational state information that may be pertinent to the health of the system but does not require the attention of the administrator at this time. 'informational': The notification contains interesting system-level information that is valuable to an administrator, however, the event itself does not indicate a failure or impairment condition. 'debug': The notification provides supplemental information that may be beneficial toward diagnosing or resolving a problem but does not in itself provide operational health status.
OBJECT-TYPE    
  CmmcaSeverityLevel  

cmmcaEventTimestamp 1.3.6.1.4.1.9.9.664.1.7.7
The event time stamp object specifies the date and time that the notification was generated on the originating device.
OBJECT-TYPE    
  DateAndTime  

cmmcaEventText 1.3.6.1.4.1.9.9.664.1.7.8
The event text is the full text of the notification. This text includes a description of the event that was generated, component state information and potentially a brief description of administrative action that may be necessary to correct the condition that caused the event to occur.
OBJECT-TYPE    
  SnmpAdminString  

cmmcaRmTable 1.3.6.1.4.1.9.9.664.1.6.1
This table describes the Resource Manager (RM) Service instances configured on this Device. The Resource Manager (RM) is responsible for maintaining the state of assignable resources, e.g. agents. The RM interfaces to the Work Assigner, Media Platform Interface, Resource Desktop Adapter and Business Rules Engine. Resource state is a function of information obtained from the actual resource and a rule set. Each RM only participates with in a single routing domain, and therefore only talks to a single Work Assigner. Each RM is also tied to a single MPA, and one or more RDAs that are dedicated to the RM. The BRE can be shared with other components (other RMs, and other CMs) This table has a sparse dependent relationship with the cmmcaServiceTable and hence uses the index of that table.
OBJECT-TYPE    
  SEQUENCE OF  
    CmmcaRmEntry

cmmcaRmEntry 1.3.6.1.4.1.9.9.664.1.6.1.1
Each entry represents a configured RM service on the Device. The index in cmmcaServiceTable indexes each entry.
OBJECT-TYPE    
  CmmcaRmEntry  

cmmcaRmRtAgentsLoggedIn 1.3.6.1.4.1.9.9.664.1.6.1.1.1
The Real Time indicator of the number of agents currently logged in.
OBJECT-TYPE    
  Gauge32  

cmmcaRmRtAgentsOnCalls 1.3.6.1.4.1.9.9.664.1.6.1.1.2
The real Time indicator of the number of agents currently on calls.
OBJECT-TYPE    
  Gauge32  

cmmcaRmRtAgentsReserved 1.3.6.1.4.1.9.9.664.1.6.1.1.3
The real Time indicator of the number of agents currently in the reserved state.
OBJECT-TYPE    
  Gauge32  

cmmcaRmRtAgentsWrapUp 1.3.6.1.4.1.9.9.664.1.6.1.1.4
The real Time indicator of the number of agents currently wrapping up a call.
OBJECT-TYPE    
  Gauge32  

cmmcaRmRtAgentsReady 1.3.6.1.4.1.9.9.664.1.6.1.1.5
The real Time indicator of the number of agents currently in the ready state.
OBJECT-TYPE    
  Gauge32  

cmmcaRmRtAgentsNoQueue 1.3.6.1.4.1.9.9.664.1.6.1.1.6
The real Time indicator of the number of agents currently unallocated in any queue (most likely a configuration error).
OBJECT-TYPE    
  Gauge32  

cmmcaRmAggNumOffersAccept 1.3.6.1.4.1.9.9.664.1.6.1.1.7
The number of offers accepted since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaRmIntNumOffersAccept 1.3.6.1.4.1.9.9.664.1.6.1.1.8
The number of offers accepted over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  Gauge32  

cmmcaRmAggNumOffersReject 1.3.6.1.4.1.9.9.664.1.6.1.1.9
The number of offers rejected since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaRmIntNumOffersReject 1.3.6.1.4.1.9.9.664.1.6.1.1.10
The number of offers rejected over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  Gauge32  

cmmcaRmAggNumOffersTimedOut 1.3.6.1.4.1.9.9.664.1.6.1.1.11
The number of offers that timed out since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaRmIntNumOffersTimedOut 1.3.6.1.4.1.9.9.664.1.6.1.1.12
The number of offers that timed out over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  Gauge32  

cmmcaCmTable 1.3.6.1.4.1.9.9.664.1.6.2
This table describes CM instances configured on this Device. The Contact Manager (CM) service is responsible for the handling of call requests and maintaining contact state. Instances may load share as well as support different types of contacts. This service is a critical funnel point to the rest of the system. CM uses BRE to help direct call flow decision making. The CM must be able to transparently scale and provide for fault tolerance. This is best modeled as the CM receiving work from a virtual queue. The CM only participates within a single routing domain, and therefore only talks to a single Work Assigner. Each CM is also tied to a single MPA. The BRE used by the CM can be shared among components (both CMs and RMs). This table has a sparse dependent relationship with the cmmcaServiceTable and hence uses its index.
OBJECT-TYPE    
  SEQUENCE OF  
    CmmcaCmEntry

cmmcaCmEntry 1.3.6.1.4.1.9.9.664.1.6.2.1
Each Entry represents a configured CM service. The index in cmmcaServiceTable indexes each entry.
OBJECT-TYPE    
  CmmcaCmEntry  

cmmcaCmRtNumActiveCalls 1.3.6.1.4.1.9.9.664.1.6.2.1.1
The real time indicator of the number of active calls.
OBJECT-TYPE    
  Gauge32  

cmmcaCmRtNumCallTrying 1.3.6.1.4.1.9.9.664.1.6.2.1.2
The real time indicator of the number of calls where a contact is created; BRE script is started.
OBJECT-TYPE    
  Gauge32  

cmmcaCmRtNumCallRingBack 1.3.6.1.4.1.9.9.664.1.6.2.1.3
The real time indicator of the number of calls which are currently receiving ringback.
OBJECT-TYPE    
  Gauge32  

cmmcaCmRtNumCallConnecting 1.3.6.1.4.1.9.9.664.1.6.2.1.4
The real time indicator of the number of calls where a resource has been identified selected and the call is in the process of being connected.
OBJECT-TYPE    
  Gauge32  

cmmcaCmRtNumCallConnected 1.3.6.1.4.1.9.9.664.1.6.2.1.5
The real time indicator of the number of calls in which a contact is connected to one or more participant (e.g., self-service, agents, conference).
OBJECT-TYPE    
  Gauge32  

cmmcaCmRtNumCallInitial 1.3.6.1.4.1.9.9.664.1.6.2.1.6
The real time indicator of the number of calls in which a contact is in initial state.
OBJECT-TYPE    
  Gauge32  

cmmcaCmAggNumCallArrivals 1.3.6.1.4.1.9.9.664.1.6.2.1.7
Number of new calls which arrived at the Contact Manager since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaCmIntNumCallArrivals 1.3.6.1.4.1.9.9.664.1.6.2.1.8
Number of new calls which arrived at the Contact Manager over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  Gauge32  

cmmcaCmRtNumCallRejecting 1.3.6.1.4.1.9.9.664.1.6.2.1.9
The real time indicator of the number of calls which could not be accepted and processed (e.g. due to invalid call, lack of system resources or licenses, or no agent available) and are currently in the process of being rejected.
OBJECT-TYPE    
  Gauge32  

cmmcaCmRtNumCallTransferring 1.3.6.1.4.1.9.9.664.1.6.2.1.10
The real time indicator of the number of calls in which participant changes are currently in progress (e.g.,participant adds/removes like conferencing, redirecting or transferring).
OBJECT-TYPE    
  Gauge32  

cmmcaCmRtNumCallTerminating 1.3.6.1.4.1.9.9.664.1.6.2.1.11
The real time indicator of the number of calls which are currently terminating because all parties but one have disconnected.
OBJECT-TYPE    
  Gauge32  

cmmcaCmAggAvgCallDurationTime 1.3.6.1.4.1.9.9.664.1.6.2.1.12
The average call handling time since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Gauge32  

cmmcaCmIntAvgCallDurationTime 1.3.6.1.4.1.9.9.664.1.6.2.1.13
The average call handling time over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  Gauge32  

cmmcaCmAggMaxCallDurationTime 1.3.6.1.4.1.9.9.664.1.6.2.1.14
The maximum call handling time since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Integer32  

cmmcaCmIntMaxCallDurationTime 1.3.6.1.4.1.9.9.664.1.6.2.1.15
The maximum call handling time over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  Integer32  

cmmcaCmAggMaxCallDurationTimeDt 1.3.6.1.4.1.9.9.664.1.6.2.1.16
The timestamp when the maximum call duration time since application start time, cmmcaStartTime, has occurred.
OBJECT-TYPE    
  DateAndTime  

cmmcaCmIntMaxCallDurationTimeDt 1.3.6.1.4.1.9.9.664.1.6.2.1.17
The timestamp of when the maximum call duration time over the last interval, specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable, occurred.
OBJECT-TYPE    
  DateAndTime  

cmmcaCmAggAvgCallInQueueTime 1.3.6.1.4.1.9.9.664.1.6.2.1.18
The average call time in queue since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Gauge32  

cmmcaCmIntAvgCallInQueueTime 1.3.6.1.4.1.9.9.664.1.6.2.1.19
The average call time in queue over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  Gauge32  

cmmcaCmAggMaxCallInQueueTime 1.3.6.1.4.1.9.9.664.1.6.2.1.20
The maximum call time in queue since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Integer32  

cmmcaCmIntMaxCallInQueueTime 1.3.6.1.4.1.9.9.664.1.6.2.1.21
The maximum call time in queue over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  Integer32  

cmmcaCmAggMaxCallInQueueTimeDt 1.3.6.1.4.1.9.9.664.1.6.2.1.22
The timestamp of when the maximum call time in queue since application start(cmmcaStartTime), occurred.
OBJECT-TYPE    
  DateAndTime  

cmmcaCmIntMaxCallInQueueTimeDt 1.3.6.1.4.1.9.9.664.1.6.2.1.23
The timestamp of when the maximum call time in queue over the last interval, specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable, occurred.
OBJECT-TYPE    
  DateAndTime  

cmmcaCmAggAvgCallArrivalRate 1.3.6.1.4.1.9.9.664.1.6.2.1.24
The average call arrival rate since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Gauge32  

cmmcaCmAggMaxCallArrivalRate 1.3.6.1.4.1.9.9.664.1.6.2.1.25
The maximum of interval average call arrival rate, displayed by cmmcaCmIntAvgCallArrivalRate, since application start time, specified by cmmcaStartTime.
OBJECT-TYPE    
  Integer32  

cmmcaCmAggMaxCallArrivalRateDt 1.3.6.1.4.1.9.9.664.1.6.2.1.26
The timestamp of when the maximum call arrival rate since application start (cmmcaStartTime), occurred.
OBJECT-TYPE    
  DateAndTime  

cmmcaCmIntAvgCallArrivalRate 1.3.6.1.4.1.9.9.664.1.6.2.1.27
The average rate of calls over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  Gauge32  

cmmcaRdaTable 1.3.6.1.4.1.9.9.664.1.6.3
This table lists all Resource Desktop Adapter services configured on this Device. The Resource Desktop Adapter (RDA) is used by the RM to communicate to the user interface of the Resource (or Agent). This component provides a normalized interface (RDI-Resource desktop interface) to the Resource Manager that removes the differences between communicating to different types of desktops (such as CTIOS, Presence, Web Based, etc) or Resources (such as occasional or traditional agents). This type of communication typically includes requests like: - Log In or Log Out a resource from the desktop - Set the presence state of the desktop to a particular state - Show a precall message to the resource - Offer a task to the resource and get a response Each RDA is tied to a single Resource Manager, but each Resource Manager may talk to many RDAs. This table has a sparse dependent relationship with cmmcaServiceTable and hence uses its index.
OBJECT-TYPE    
  SEQUENCE OF  
    CmmcaRdaEntry

cmmcaRdaEntry 1.3.6.1.4.1.9.9.664.1.6.3.1
Each entry represents a configured RDA service. The cmmcaServiceTable index is used to index each entry in this table.
OBJECT-TYPE    
  CmmcaRdaEntry  

cmmcaRdaAggNumMsgProc 1.3.6.1.4.1.9.9.664.1.6.3.1.1
The number of messages processed since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaRdaIntNumMsgProc 1.3.6.1.4.1.9.9.664.1.6.3.1.2
The number of messages processed over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  CounterBasedGauge64  

cmmcaRdaAggNumSuccessPresenceNotifications 1.3.6.1.4.1.9.9.664.1.6.3.1.3
The number of successful presence notifications since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaRdaIntNumSuccessPresenceNotifications 1.3.6.1.4.1.9.9.664.1.6.3.1.4
The number of successful presence notifications over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  CounterBasedGauge64  

cmmcaRdaRtNumActiveClients 1.3.6.1.4.1.9.9.664.1.6.3.1.5
The real time number of active end-user devices that have capability to perform instant message operation.
OBJECT-TYPE    
  Gauge32  

cmmcaRdaRtNumOutStandingOfferTasks 1.3.6.1.4.1.9.9.664.1.6.3.1.6
The real time number of outstanding offertasks to be processed.
OBJECT-TYPE    
  Gauge32  

cmmcaRdaAggNumUnSuccessPresenceNotifications 1.3.6.1.4.1.9.9.664.1.6.3.1.7
The number of unsuccessful presence notifications since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaRdaIntNumUnSuccessPresenceNotifications 1.3.6.1.4.1.9.9.664.1.6.3.1.8
The number of unsucessful presence notifications over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  CounterBasedGauge64  

cmmcaRdaRtNumInactiveClients 1.3.6.1.4.1.9.9.664.1.6.3.1.9
The real time number of inactive clients.
OBJECT-TYPE    
  Gauge32  

cmmcaBreTable 1.3.6.1.4.1.9.9.664.1.6.4
This table describes the Business Rules Engine (BRE) services configured on this Device. The Business Rules Engine in MMCA allows customers to define how the system will behave and then execute scripts or business rules at runtime. In Cisco Unified Expert Advisor application, a very limited Business Rules Engine will be needed. It will be required only to run pre-configured basic agent scripts and contact scripts (queue to a given skill group and then connect the call). The following features are required of the BRE: - Start a script - Select a single AQ for a contact to be queued to, or a multiple AQs for a resource to be made available. - Request Resource - Direct Call Control Requests to Client (CM) - Receive and Handle Call Events (leg terminated, etc.) - Receive and change individual agent availability This table has a sparse dependent relationship with Service Table and hence uses its index.
OBJECT-TYPE    
  SEQUENCE OF  
    CmmcaBreEntry

cmmcaBreEntry 1.3.6.1.4.1.9.9.664.1.6.4.1
Each Entry represents a configured BRE service. The cmmcaServiceTable index indexes this table.
OBJECT-TYPE    
  CmmcaBreEntry  

cmmcaBreAggLoadedScripts 1.3.6.1.4.1.9.9.664.1.6.4.1.1
The total number of scripts loaded by the BRE.
OBJECT-TYPE    
  Counter32  

cmmcaBreAggDistinctScripts 1.3.6.1.4.1.9.9.664.1.6.4.1.2
The total number of distinct scripts loaded by the BRE (not including different versions of the same script).
OBJECT-TYPE    
  Counter32  

cmmcaBreRtActiveScripts 1.3.6.1.4.1.9.9.664.1.6.4.1.3
The real time number of loaded BRE scripts that are active.
OBJECT-TYPE    
  Gauge32  

cmmcaBreRtCurrentInstances 1.3.6.1.4.1.9.9.664.1.6.4.1.4
The current number of script instances existing at this moment in time.
OBJECT-TYPE    
  Gauge32  

cmmcaBreAggMaxConcurrentInstances 1.3.6.1.4.1.9.9.664.1.6.4.1.5
The maximum number of script instances that existed since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter32  

cmmcaBreIntMaxConcurrentInstances 1.3.6.1.4.1.9.9.664.1.6.4.1.6
The maximum number of script instances that existed over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  Gauge32  

cmmcaBreAggMaxConcurrentInstancesDt 1.3.6.1.4.1.9.9.664.1.6.4.1.7
The timestamp of when the maximum concurrent instances, specified by cmmcaBreAggMaxConcurrentInstances, since application start time (cmmcaStartTime) has occurred.
OBJECT-TYPE    
  DateAndTime  

cmmcaBreIntMaxConcurrentInstancesDt 1.3.6.1.4.1.9.9.664.1.6.4.1.8
The timestamp of when the maximum concurrent instances over the last interval, specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable, has occurred.
OBJECT-TYPE    
  DateAndTime  

cmmcaBreAggAvgConcurrentInstances 1.3.6.1.4.1.9.9.664.1.6.4.1.9
The average number of instances being worked on by the BRE since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Gauge32  

cmmcaBreIntAvgConcurrentInstances 1.3.6.1.4.1.9.9.664.1.6.4.1.10
The average number of instances being worked on by the BRE over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  Gauge32  

cmmcaBreAggTotalInstanceInitiations 1.3.6.1.4.1.9.9.664.1.6.4.1.11
The total number of script instances created since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaBreIntTotalInstanceInitiations 1.3.6.1.4.1.9.9.664.1.6.4.1.12
The total number of script instances created over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  CounterBasedGauge64  

cmmcaBreAggTotalContactInstanceInitiations 1.3.6.1.4.1.9.9.664.1.6.4.1.13
The total number of contact script instances created since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaBreIntTotalContactInstanceInitiations 1.3.6.1.4.1.9.9.664.1.6.4.1.14
The total number of contact script instances created over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  CounterBasedGauge64  

cmmcaBreAggTotalResourceInstanceInitiations 1.3.6.1.4.1.9.9.664.1.6.4.1.15
The total number of resource script instances created since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaBreIntTotalResourceInstanceInitiations 1.3.6.1.4.1.9.9.664.1.6.4.1.16
The total number of resource script instances created over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  CounterBasedGauge64  

cmmcaBreAggTotalInstanceTerminations 1.3.6.1.4.1.9.9.664.1.6.4.1.17
The total number of script instances terminated since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaBreIntTotalInstanceTerminations 1.3.6.1.4.1.9.9.664.1.6.4.1.18
The total number of script instances terminated over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  CounterBasedGauge64  

cmmcaBreAggTotalContactInstanceTerminations 1.3.6.1.4.1.9.9.664.1.6.4.1.19
The total number of contact script instances terminated since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaBreIntTotalContactInstanceTerminations 1.3.6.1.4.1.9.9.664.1.6.4.1.20
The total number of contact script instances terminated over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  CounterBasedGauge64  

cmmcaBreAggTotalResourceInstanceTerminations 1.3.6.1.4.1.9.9.664.1.6.4.1.21
The total number of resource script instances terminated since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaBreIntTotalResourceInstanceTerminations 1.3.6.1.4.1.9.9.664.1.6.4.1.22
The total number of resource script instances terminated over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  CounterBasedGauge64  

cmmcaBreAggTotalAbnormalEndings 1.3.6.1.4.1.9.9.664.1.6.4.1.23
The total number of script instances that ended abnormally since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaBreIntTotalAbnormalEndings 1.3.6.1.4.1.9.9.664.1.6.4.1.24
The total number of script instances that ended abnormally over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  CounterBasedGauge64  

cmmcaBreAggTotalAbnormalContactEndings 1.3.6.1.4.1.9.9.664.1.6.4.1.25
The total number of contact script instances that ended abnormally since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaBreIntTotalAbnormalContactEndings 1.3.6.1.4.1.9.9.664.1.6.4.1.26
The total number of contact script instances that ended abnormally over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  CounterBasedGauge64  

cmmcaBreAggTotalAbnormalResourceEndings 1.3.6.1.4.1.9.9.664.1.6.4.1.27
The total number of resource script instances that ended abnormally since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaBreIntTotalAbnormalResourceEndings 1.3.6.1.4.1.9.9.664.1.6.4.1.28
The total number of resource script instances that ended abnormally over the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  CounterBasedGauge64  

cmmcaWaTable 1.3.6.1.4.1.9.9.664.1.6.5
This table lists the Work Assigner(WA) Service instances configured on this Device. The Work Assigner is responsible for matching Contacts that need Resources with Resources that need Contacts. The scope of a single work assigner defines a Routing Domain. A Routing Domain is a set of Contacts and a set of Resources that can be assigned to each other. This means that the size of a routing domain is constrained by how scalable a Work Assigner can be. Because of this, the Work Assigner tries to be as streamlined as possible and delegate all logic that deals with the scope of an individual resource or individual contact to the RM or the CM. Work Assigner is not the only interface that is used to communicate between the RM and the CM, it merely provides the initial assignment between the two , much in the same manner as a SIP connects two endpoints, and then gets out of the call. The Work Assigner also includes the logic to execute advanced routing features (such as resume routing, spatial routing, etc). This table has a sparse dependent relationship with cmmcaServiceTable and hence is indexed by cmmcaServiceIndex.
OBJECT-TYPE    
  SEQUENCE OF  
    CmmcaWaEntry

cmmcaWaEntry 1.3.6.1.4.1.9.9.664.1.6.5.1
Each Entry represents a configured WA service. The index in cmmcaServiceTable is used to index this table too.
OBJECT-TYPE    
  CmmcaWaEntry  

cmmcaWaRtAssignmentQueCount 1.3.6.1.4.1.9.9.664.1.6.5.1.1
The real time number of Assignment Queues configured.
OBJECT-TYPE    
  Gauge32  

cmmcaWaRtAttributeDefCount 1.3.6.1.4.1.9.9.664.1.6.5.1.2
The real time number of Attribute definitions configured.
OBJECT-TYPE    
  Gauge32  

cmmcaWaRtSelectionStrategyCount 1.3.6.1.4.1.9.9.664.1.6.5.1.3
The real time number of selection strategies configured.
OBJECT-TYPE    
  Gauge32  

cmmcaWaRtSkillCount 1.3.6.1.4.1.9.9.664.1.6.5.1.4
The real time number of skills configured.
OBJECT-TYPE    
  Gauge32  

cmmcaWaAggTotalConfigErrors 1.3.6.1.4.1.9.9.664.1.6.5.1.5
The real time number of errors processing config messages.
OBJECT-TYPE    
  Counter64  

cmmcaWaAggCancelResourceRequestReceived 1.3.6.1.4.1.9.9.664.1.6.5.1.6
The total number of CancelResourceRequest messages received since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaWaAggResourceRequestReceived 1.3.6.1.4.1.9.9.664.1.6.5.1.7
The total number of ResourceRequest messages received since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaWaAggResourceResponseSent 1.3.6.1.4.1.9.9.664.1.6.5.1.8
The total number of ResourceResponse messages sent since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaWaAggCancelWorkRequestReceived 1.3.6.1.4.1.9.9.664.1.6.5.1.9
The total number of CancelWorkRequest messages received since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaWaAggOfferTaskAcceptedSent 1.3.6.1.4.1.9.9.664.1.6.5.1.10
The total mumber of OfferTaskAccept messages sent since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaWaAggOfferTaskCancelledSent 1.3.6.1.4.1.9.9.664.1.6.5.1.11
The total number of OfferTaskCancelled messages sent since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaWaAggOfferTaskResponseReceived 1.3.6.1.4.1.9.9.664.1.6.5.1.12
The total number of OfferTaskResponse messages received since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaWaAggOfferTaskSent 1.3.6.1.4.1.9.9.664.1.6.5.1.13
The total number of OfferTask messages sent since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaWaAggResyncResourceResponseAckSent 1.3.6.1.4.1.9.9.664.1.6.5.1.14
The total number of ResyncResourceResponseAcknowledgement messages sent since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaWaAggResyncResourceResponseReceived 1.3.6.1.4.1.9.9.664.1.6.5.1.15
The total number of ResyncResourceResponse received since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaWaAggResyncResourceSent 1.3.6.1.4.1.9.9.664.1.6.5.1.16
The total number of ResyncResource messages sent since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaWaAggWorkRequestReceived 1.3.6.1.4.1.9.9.664.1.6.5.1.17
The total number of WorkRequest messages Received since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaWaAggQueueEventSent 1.3.6.1.4.1.9.9.664.1.6.5.1.18
The total number of QueueEvent messages sent since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaWaAggWorkRequestCanceledSent 1.3.6.1.4.1.9.9.664.1.6.5.1.19
The total number of WorkRequestCanceled messages sent since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaWaAggWRIFailureResponseSent 1.3.6.1.4.1.9.9.664.1.6.5.1.20
The total number of WRIFailureResponse messages sent since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaWaAggRRIFailureResponseSent 1.3.6.1.4.1.9.9.664.1.6.5.1.21
The total number of RRIFailureResponseSent messages sent since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaWaAggResourceResponseCanceledSent 1.3.6.1.4.1.9.9.664.1.6.5.1.22
The total number of ResourceResponseCanceled messages sent since boot time.
OBJECT-TYPE    
  Counter64  

cmmcaWaAggCancelQueueEventSent 1.3.6.1.4.1.9.9.664.1.6.5.1.23
The total number of CancelQueueEvent messages sent since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaWaAggMessageSentError 1.3.6.1.4.1.9.9.664.1.6.5.1.24
The total number of times messages could not be sent since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaWaRtResourceCriteriaCount 1.3.6.1.4.1.9.9.664.1.6.5.1.25
The real time number of resource criteria configured.
OBJECT-TYPE    
  Gauge32  

cmmcaWaRtSelectionStrategyAttrCount 1.3.6.1.4.1.9.9.664.1.6.5.1.26
The real time number of selection strategy attributes configured.
OBJECT-TYPE    
  Gauge32  

cmmcaWaRtAttributeCriteriaCount 1.3.6.1.4.1.9.9.664.1.6.5.1.27
The real time number of attribute criteria configured.
OBJECT-TYPE    
  Gauge32  

cmmcaWaRtResourceCount 1.3.6.1.4.1.9.9.664.1.6.5.1.28
The real time number of resources configured.
OBJECT-TYPE    
  Gauge32  

cmmcaWaRtAttributeValueCount 1.3.6.1.4.1.9.9.664.1.6.5.1.29
The real time number of attribute values configured.
OBJECT-TYPE    
  Gauge32  

cmmcaWaRtSkillCompetencyCount 1.3.6.1.4.1.9.9.664.1.6.5.1.30
The real time number of skill competencies configured.
OBJECT-TYPE    
  Gauge32  

cmmcaWaRtResourceMemberCount 1.3.6.1.4.1.9.9.664.1.6.5.1.31
The real time number of resource members configured.
OBJECT-TYPE    
  Gauge32  

cmmcaWaRtTotalResourceCount 1.3.6.1.4.1.9.9.664.1.6.5.1.32
The real time number of known total resources.
OBJECT-TYPE    
  Gauge32  

cmmcaWaRtTotalContactCount 1.3.6.1.4.1.9.9.664.1.6.5.1.33
The real time number of total known total contacts.
OBJECT-TYPE    
  Gauge32  

cmmcaWaRtTotalResourceManagerCount 1.3.6.1.4.1.9.9.664.1.6.5.1.34
The real time number of known resource manager services.
OBJECT-TYPE    
  Gauge32  

cmmcaWaRtTotalContactManagerCount 1.3.6.1.4.1.9.9.664.1.6.5.1.35
The real time number of known contact manager services.
OBJECT-TYPE    
  Gauge32  

cmmcaMpaTable 1.3.6.1.4.1.9.9.664.1.6.6
This table describes MPA services configured on this Device. The Media Platform Adapter is a media platform for SIP calls: - SIP Back to Back User Agent (B2BUA), providing basic 3rd party call control and endpoint functions to its clients (RM, CM, RDA). - Used by both RM and CM for handling calls. A single Media Platform Interface(MPI) can support multiple clients (such as a RM, a CM and a RDA), SIP based MPIs will always be co-located with its clients. This table has a sparse dependent relationship with cmmcaServiceTable and hence uses its index.
OBJECT-TYPE    
  SEQUENCE OF  
    CmmcaMpaEntry

cmmcaMpaEntry 1.3.6.1.4.1.9.9.664.1.6.6.1
Each Entry represents a configured MPA service. Each entry is indexed by the index in cmmcaServiceTable.
OBJECT-TYPE    
  CmmcaMpaEntry  

cmmcaMpaAggNewCalls 1.3.6.1.4.1.9.9.664.1.6.6.1.1
The total number of new calls requests received since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaMpaAggConnectsRcv 1.3.6.1.4.1.9.9.664.1.6.6.1.2
The total number of connect attempts since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaMpaAggAvgLatency 1.3.6.1.4.1.9.9.664.1.6.6.1.3
The average time in milliseconds required to complete a connection.
OBJECT-TYPE    
  Gauge32  

cmmcaMpaAggFailedInvites 1.3.6.1.4.1.9.9.664.1.6.6.1.4
The total number of failed invitation attempts since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaMpaAggFailedReinvites 1.3.6.1.4.1.9.9.664.1.6.6.1.5
The total number of failed re-invitation attempts since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaMpaAggTotalCalls 1.3.6.1.4.1.9.9.664.1.6.6.1.6
The current number of calls into and originating from the MPA.
OBJECT-TYPE    
  Counter64  

cmmcaMpaRtIncomingCalls 1.3.6.1.4.1.9.9.664.1.6.6.1.7
The current number of Incoming calls.
OBJECT-TYPE    
  Gauge32  

cmmcaMpaRtOutgoingCalls 1.3.6.1.4.1.9.9.664.1.6.6.1.8
The current number of calls originating from the MPA.
OBJECT-TYPE    
  Gauge32  

cmmcaMpaRtActiveClientSessions 1.3.6.1.4.1.9.9.664.1.6.6.1.9
The number of currently registered Client Sessions.
OBJECT-TYPE    
  Gauge32  

cmmcaMpaAggTotalClientsRegistered 1.3.6.1.4.1.9.9.664.1.6.6.1.10
The total number of client sessions opened(Including disconnected clients), since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaMpaAggInstantMessagesSent 1.3.6.1.4.1.9.9.664.1.6.6.1.11
The total number of instant messages sent since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaMpaAggInstantMessagesReceived 1.3.6.1.4.1.9.9.664.1.6.6.1.12
The total number of instant messages received since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaMpaAggPresenceUpdatesReceived 1.3.6.1.4.1.9.9.664.1.6.6.1.13
The total number of presence documents received since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaMpaAggPresenceUpdatesBytesRcv 1.3.6.1.4.1.9.9.664.1.6.6.1.14
Total number of bytes received in presence updates, since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaMpaRtActiveRegisteredSipAddresses 1.3.6.1.4.1.9.9.664.1.6.6.1.15
The real time number of SIP current registrations to SIP Registrar.
OBJECT-TYPE    
  Gauge32  

cmmcaMpaRtActiveSipControlAddresses 1.3.6.1.4.1.9.9.664.1.6.6.1.16
The real time number of SIP addresses currently registered.
OBJECT-TYPE    
  Gauge32  

cmmcaMpaRtActiveIMAddresses 1.3.6.1.4.1.9.9.664.1.6.6.1.17
The real time number of IM addresses currently registered.
OBJECT-TYPE    
  Gauge32  

cmmcaMpaRtActiveMonitoredPresenceAddresses 1.3.6.1.4.1.9.9.664.1.6.6.1.18
The real time number active presence addresses currently being monitored.
OBJECT-TYPE    
  Gauge32  

cmmcaMpaAggTotalRegisteredSipAddresses 1.3.6.1.4.1.9.9.664.1.6.6.1.19
The total number of SIP Registrations to SIP Registrar (Including deregistered ones) since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaMpaAggTotalSipControlAddressesRegistered 1.3.6.1.4.1.9.9.664.1.6.6.1.20
The total number of SIP addresses registered(Including deregistered ones) since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaMpaAggTotalIMAddressesRegistered 1.3.6.1.4.1.9.9.664.1.6.6.1.21
The total number of IM addresses registered(Including deregistered ones) since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaMpaAggTotalMonitoredPresenceAddressesRegistered 1.3.6.1.4.1.9.9.664.1.6.6.1.22
The total number of Presentities registered with presence server(Including deregistered ones) since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaMpaRtActiveInteractions 1.3.6.1.4.1.9.9.664.1.6.6.1.23
The real time number of Interactions that currently exist.
OBJECT-TYPE    
  Gauge32  

cmmcaMpaRtActivePublishAddresses 1.3.6.1.4.1.9.9.664.1.6.6.1.24
The real time number of Publishers currently registered with presence server.
OBJECT-TYPE    
  Gauge32  

cmmcaMpaRtTotalPublishAddressesRegistered 1.3.6.1.4.1.9.9.664.1.6.6.1.25
The real time number of Publishers registered with presence server(Including deregistered ones).
OBJECT-TYPE    
  Gauge32  

cmmcaRaTable 1.3.6.1.4.1.9.9.664.1.6.7
This table describes Reporting Adapter (RA) services configured on this Device. Reporting adapters listen to event stream that are produced by runtime components. They then take those events, convert them as appropriate (for example, converting them to a particular version of a schema or applying a security policy of what data can be sent to the reporting database) and then send a new message to the Reporting Subsystem service. This message is sent using durability and persistence to ensure that the message will get to the Reporting Subsystem (RS). Reporting Adapters run on the same Device as the runtime components that they are monitoring. This is because the events that are being produced are delivered on a best-effort basis, and being on the same Device (and in the same JVM) ensures that the adapter will receive the event. This table has a sparse dependent relationship with cmmcaServiceTable and hence uses its index.
OBJECT-TYPE    
  SEQUENCE OF  
    CmmcaRaEntry

cmmcaRaEntry 1.3.6.1.4.1.9.9.664.1.6.7.1
Each Entry represents a configured RA service. Each entry is indexed by the index in cmmcaServiceTable.
OBJECT-TYPE    
  CmmcaRaEntry  

cmmcaRaAggMsgReceived 1.3.6.1.4.1.9.9.664.1.6.7.1.1
The total number of messages received since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaRaAggMsgSent 1.3.6.1.4.1.9.9.664.1.6.7.1.2
The total number of messages dispatched since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaRaAggContactDetailMesgReceived 1.3.6.1.4.1.9.9.664.1.6.7.1.3
The total number of contact detail messages received since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaRaAggContactDetailMesgDispatched 1.3.6.1.4.1.9.9.664.1.6.7.1.4
The total number of contact detail messages dispatched since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaRaAggContactDetailAttribMsgDispatched 1.3.6.1.4.1.9.9.664.1.6.7.1.5
The total number of contact detail attributes messages dispatched since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaRaAggContactSegDetailMsgReceived 1.3.6.1.4.1.9.9.664.1.6.7.1.6
The total number of contact segment detail messages received since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaRaAggContactSegDetailMesgDispatched 1.3.6.1.4.1.9.9.664.1.6.7.1.7
The total number of contact segment detail messages dispatched since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaRaAggContactSegMediaDetailMsgDispatched 1.3.6.1.4.1.9.9.664.1.6.7.1.8
The total number of contact segment media detail messages dispatched since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaRaAggResourceTaskDetailMsgReceived 1.3.6.1.4.1.9.9.664.1.6.7.1.9
The total number of resource task detail messages received since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaRaAggResourceTaskDetailMsgDispatched 1.3.6.1.4.1.9.9.664.1.6.7.1.10
The total number of resource task detail messages dispatched since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaRaAggTaskStateChangeMsgReceived 1.3.6.1.4.1.9.9.664.1.6.7.1.11
The total number of task state change messages received since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaRaAggResourceStateChngMesgReceived 1.3.6.1.4.1.9.9.664.1.6.7.1.12
The total number of resource state change messages received since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaRaAggResourceStateChngMsgDispatched 1.3.6.1.4.1.9.9.664.1.6.7.1.13
The total number of resource state change messages dispatched since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaRaAggVersionResponseRecieved 1.3.6.1.4.1.9.9.664.1.6.7.1.14
The total number of version response messages received since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaRaAggVersionRequestDispatched 1.3.6.1.4.1.9.9.664.1.6.7.1.15
The total number of version request messages dispatched since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaRaAggNodeSyncDispatched 1.3.6.1.4.1.9.9.664.1.6.7.1.16
The total number of node synchronization messages dispatched since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaRsTable 1.3.6.1.4.1.9.9.664.1.6.8
This table describes Reporting Subsystem(RS) services configured on this Device. Reporting Subsystem (RS) receives reporting messages from Reporting Adapter(s) (RA(s)) and writes historical data into the database. Configuration data will be replicated from run-time Devices to Reporting Database. End users are provided with a set of report templates to generate historical reports which consist of both historical data and configuration data. This table has a sparse dependent relationship with cmmcaServiceTable and hence uses its index.
OBJECT-TYPE    
  SEQUENCE OF  
    CmmcaRsEntry

cmmcaRsEntry 1.3.6.1.4.1.9.9.664.1.6.8.1
Each Entry represents a configured RS service. Each entry is indexed by the index of cmmcaServiceTable.
OBJECT-TYPE    
  CmmcaRsEntry  

cmmcaRsAggTotalContactDetailRecords 1.3.6.1.4.1.9.9.664.1.6.8.1.1
Total number of Contact Detail Records written to the database since since application start time specified by cmmcaStartTime. For each ContactDetail Record written this metric will be incremented by one.
OBJECT-TYPE    
  Counter64  

cmmcaRsAggTotalContactDetailAttributeRecords 1.3.6.1.4.1.9.9.664.1.6.8.1.2
Total number of ContactDetailAttribute Records written to the database since application start time specified by cmmcaStartTime. For each ContactDetailAttribute record written this metric will be incremented by one.
OBJECT-TYPE    
  Counter64  

cmmcaRsAggTotalContactSegmentDetailRecords 1.3.6.1.4.1.9.9.664.1.6.8.1.3
Total number of Contact Segment Detail Records written to the database since application start time specified by cmmcaStartTime. For each ContactSegmentDetail Record written this metric will be incremented by one.
OBJECT-TYPE    
  Counter64  

cmmcaRsAggTotalResourceTaskDetailRecords 1.3.6.1.4.1.9.9.664.1.6.8.1.4
Total number of ResourceTaskDetail Records written to the database since application start time specified by cmmcaStartTime. For each ResourceTaskDetail Record written this metric will be incremented by one.
OBJECT-TYPE    
  Counter64  

cmmcaRsAggTotalResourceEventDetailRecords 1.3.6.1.4.1.9.9.664.1.6.8.1.5
Total number of ResourceEventDetail Records written to the database since application start time specified by cmmcaStartTime. For each ResourceEventDetail Record written this metric will be incremented by one.
OBJECT-TYPE    
  Counter64  

cmmcaRsAggTotalAssignmentQueDetailRecords 1.3.6.1.4.1.9.9.664.1.6.8.1.6
Total number of AssignmentQueueDetail Records written to the database since application start time specified by cmmcaStartTime. For each AssignmentQueueDetail Record written this metric will be incremented by one.
OBJECT-TYPE    
  Counter64  

cmmcaRsAggTotalAssignmentQueAttribRecords 1.3.6.1.4.1.9.9.664.1.6.8.1.7
Total number of AssignmentQueueAttribute Records written to the database since application start time specified by cmmcaStartTime. For each AssignmentQueueAttribute written received, this metric will be incremented by one.
OBJECT-TYPE    
  Counter64  

cmmcaRsAggTotalContactSegmentMediaDetailRecords 1.3.6.1.4.1.9.9.664.1.6.8.1.8
Total number of Contact Segment Media Detail Records written to the database since application start time specified by cmmcaStartTime. For each ContactSegment media Detail Record written this metric will be incremented by one.
OBJECT-TYPE    
  Counter64  

cmmcaRsAggTotalDBWrites 1.3.6.1.4.1.9.9.664.1.6.8.1.9
Total number of writes to the database by the Reporting Server since application start time specified by cmmcaStartTime. For each write to the database by the Reporting Server, this metric will be increased by one.
OBJECT-TYPE    
  Counter64  

cmmcaRsIntContactDetailRecords 1.3.6.1.4.1.9.9.664.1.6.8.1.10
Total number of ContactDetailRecords written to the database by the Reporting Server during the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  Gauge32  

cmmcaRsIntContactDetailAttribRecords 1.3.6.1.4.1.9.9.664.1.6.8.1.11
Total number of ContactDetailAttribute Records written to the database by the Reporting Server during the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  Gauge32  

cmmcaRsIntContactSegmentDetailRecords 1.3.6.1.4.1.9.9.664.1.6.8.1.12
Total number of ContactSegmentDetail Records written to the database by the Reporting Server during the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  Gauge32  

cmmcaRsIntResourceTaskDetailRecords 1.3.6.1.4.1.9.9.664.1.6.8.1.13
Total number of ResourceTaskDetail Records written to the database by the Reporting Server during the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  Gauge32  

cmmcaRsIntResourceEventDetailRecords 1.3.6.1.4.1.9.9.664.1.6.8.1.14
Total number of ResourceEventDetail Records written to the database by the Reporting Server during the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  Gauge32  

cmmcaRsIntAssignmentQueDetailRecords 1.3.6.1.4.1.9.9.664.1.6.8.1.15
Total number of AssignmentQueueDetail Records written to the database by the Reporting Server during the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  Gauge32  

cmmcaRsIntAssignmentQueAttribRecords 1.3.6.1.4.1.9.9.664.1.6.8.1.16
Total number of AddignmentQueueAttribute Records written to the database by the Reporting Server during the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  Gauge32  

cmmcaRsIntContactSegmentMediaDetailRecords 1.3.6.1.4.1.9.9.664.1.6.8.1.17
Total number of Contact Segment Media Detail Records written to the database by the Reporting Server during the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  Gauge32  

cmmcaRsIntDBWrites 1.3.6.1.4.1.9.9.664.1.6.8.1.18
IntervalDBWrites is an interval metric indicating the total number of writes to the database made by the Reporting Server during the last interval specified by the corresponding cmmcaServiceIntPeriod in cmmcaServiceTable.
OBJECT-TYPE    
  Gauge32  

cmmcaRsRtDBStatus 1.3.6.1.4.1.9.9.664.1.6.8.1.19
A descriptive text used to indicate the current status associated with the Reporting database Server.
OBJECT-TYPE    
  SnmpAdminString  

cmmcaRsRtNumberActiveDBUserSessions 1.3.6.1.4.1.9.9.664.1.6.8.1.20
Current number of active Reporting database User sessions.
OBJECT-TYPE    
  Gauge32  

cmmcaRsDBSizeAllocated 1.3.6.1.4.1.9.9.664.1.6.8.1.21
The real time allocated size (bytes) of the Reporting Server database.
OBJECT-TYPE    
  CounterBasedGauge64  

cmmcaRsRtDBSpaceUsed 1.3.6.1.4.1.9.9.664.1.6.8.1.22
The real time number of bytes of used database space.
OBJECT-TYPE    
  CounterBasedGauge64  

cmmcaRsRtDBSpaceFree 1.3.6.1.4.1.9.9.664.1.6.8.1.23
The real time number of bytes of free database space.
OBJECT-TYPE    
  CounterBasedGauge64  

cmmcaRsRtDBPercentUsed 1.3.6.1.4.1.9.9.664.1.6.8.1.24
The real time percentage of used database space.
OBJECT-TYPE    
  Gauge32  

cmmcaRsRtDBPercentFree 1.3.6.1.4.1.9.9.664.1.6.8.1.25
The real time percentage of free database space.
OBJECT-TYPE    
  Gauge32  

cmmcaRsRtTransactionLogSize 1.3.6.1.4.1.9.9.664.1.6.8.1.26
The real time size of the transaction log in Reporting Server database.
OBJECT-TYPE    
  CounterBasedGauge64  

cmmcaIcmgwTable 1.3.6.1.4.1.9.9.664.1.6.9
This table describes ICM Gateway(ICMGW) services configured on this Device. The ICM Gateway talks to the ERS PG of ICM over the GED-188 (ACMI) protocol. It sends agent state information to the ICM so that the ICM knows whether or not to route calls to Cisco Unified Expert Advisor and if so to which skill groups, i.e. assignment queues. Another critical function is to allow translation routing of calls from ICM and getting call context information from those calls into CUEA. Unlike a conventional ACD, the ICM Gateway doesnt track individual calls and generate every call event to the PIM. Instead, it relays agent status events to the ERS PG, and the PG is then able to fabricate real-time agent/skill-group reports and sends to the ICM Central Controller. The ICM Gateway also forwards call termination details to the PG and based on those the modified OPC at the PG can create half-hour reports. This table has a sparse dependent relationship with cmmcaServiceTable and hence uses its index.
OBJECT-TYPE    
  SEQUENCE OF  
    CmmcaIcmgwEntry

cmmcaIcmgwEntry 1.3.6.1.4.1.9.9.664.1.6.9.1
Each Entry represents a configured ICMGateway (ICMGW). Each entry is indexed by the index of cmmcaServiceTable.
OBJECT-TYPE    
  CmmcaIcmgwEntry  

cmmcaIcmgwAggSocketConnects 1.3.6.1.4.1.9.9.664.1.6.9.1.1
The total number of socket connections since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaIcmgwAggSocketDisconnects 1.3.6.1.4.1.9.9.664.1.6.9.1.2
The total number of socket disconnections since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaIcmgwAggACMIBytesSent 1.3.6.1.4.1.9.9.664.1.6.9.1.3
The total number of bytes sent to the PIM since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaIcmgwAggACMIBytesRcvd 1.3.6.1.4.1.9.9.664.1.6.9.1.4
The total number of bytes received from the PIM since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaIcmgwAggACMIMsgsSent 1.3.6.1.4.1.9.9.664.1.6.9.1.5
The total number of messages sent to the PIM since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaIcmgwAggACMIMsgsRcvd 1.3.6.1.4.1.9.9.664.1.6.9.1.6
The total number of messages received from the PIM since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaIcmgwRtACMIOutQueueDepth 1.3.6.1.4.1.9.9.664.1.6.9.1.7
The current ACMI output queue depth.
OBJECT-TYPE    
  Gauge32  

cmmcaIcmgwRtACMIOutQueueWait 1.3.6.1.4.1.9.9.664.1.6.9.1.8
The real time Queuing time of the message in the ACMI output queue in milliseconds.
OBJECT-TYPE    
  Gauge32  

cmmcaIcmgwRtAgentsMonitored 1.3.6.1.4.1.9.9.664.1.6.9.1.9
The real time number of agents being monitored.
OBJECT-TYPE    
  Gauge32  

cmmcaIcmgwRtAqsMonitored 1.3.6.1.4.1.9.9.664.1.6.9.1.10
The real time number of Assignment Queues being monitored.
OBJECT-TYPE    
  Gauge32  

cmmcaIcmgwRtRoutesMonitored 1.3.6.1.4.1.9.9.664.1.6.9.1.11
The real time number of DNIS being monitored.
OBJECT-TYPE    
  Gauge32  

cmmcaIcmgwRtPendingQueryAgentStateDlgs 1.3.6.1.4.1.9.9.664.1.6.9.1.12
The real time number of pending QueryAgentState dialogues.
OBJECT-TYPE    
  Gauge32  

cmmcaIcmgwRtPendingGetContactDetailDlgs 1.3.6.1.4.1.9.9.664.1.6.9.1.13
The real time number of pending GetContactDetail dialogues.
OBJECT-TYPE    
  Gauge32  

cmmcaIcmgwAggQueryAgentStateTimeouts 1.3.6.1.4.1.9.9.664.1.6.9.1.14
The total number of QueryAgentState timeouts since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaIcmgwAggGetContactDetailTimeouts 1.3.6.1.4.1.9.9.664.1.6.9.1.15
The total Number of GetContactDetail timeouts since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaIcmgwRtQueryAgentStateDelay 1.3.6.1.4.1.9.9.664.1.6.9.1.16
The real time QueryAgentState response delay.
OBJECT-TYPE    
  Gauge32  

cmmcaIcmgwRtGetContactDetailDelay 1.3.6.1.4.1.9.9.664.1.6.9.1.17
The real time GetContactDetail response delay.
OBJECT-TYPE    
  Gauge32  

cmmcaIcmgwRtPendingCallTermEvents 1.3.6.1.4.1.9.9.664.1.6.9.1.18
The real time number of pending CallTerminationEvent messages.
OBJECT-TYPE    
  Gauge32  

cmmcaServiceTable 1.3.6.1.4.1.9.9.664.1.5.1
This table lists all functional services that make up Cisco Unified Expert Advisor (CUEA) application. Each service performs a specific task. The various services are Contact Manager(CM), Resource Manager (RM), Work Assigner (WA), Media Platform Adapter (MPA), Business Rules Engine (BRE), ICMGateway (ICMGW), Resource Desktop Adapter (RDA), Reporting Adapter(RA) and Reporting Subsystem (RS). Note that, not all services will be found on all Devices. There could be potentially multiple instances of each service (identified by CmmcaServiceType) running on the same Cisco Unified Expert Advisor Device. Each service is given a unique service index by the SNMP agent upon startup and this same index is used in other sparsely dependent tables, specifically cmmcaServiceInfo tables (viz; cmmcaRmTable, cmmcaCmTable, cmmcaRdaTable, cmmcaBreTable, cmmcaWaTable, cmmcaMpaTable, cmmcaRaTable, cmmcaRsTable and cmmcaIcmgwTable) based on cmmcaServiceType. For eg: All service entries with cmmcaServiceType 'cm' will have entries in cmmcaCmTable, and all service entries with cmmcaServiceType 'rm' will have entries in cmmcaRmTable and so on. This table is read-only for an NMS and is populated by SNMP agent upon startup. It cannot be modified during runtime.
OBJECT-TYPE    
  SEQUENCE OF  
    CmmcaServiceEntry

cmmcaServiceEntry 1.3.6.1.4.1.9.9.664.1.5.1.1
This entry defines a row in the cmmcaServiceTable. Each Service Entry has an arbitrarily assigned index,ie; cmmcaServiceIndex, a service type,ie; cmmcaServiceType (which is an enumerated list of services present on this managed device) and a list of other entries. The cmmcaServiceIndex is used in other tables having a sparse dependent relationship with cmmcaServiceTable.
OBJECT-TYPE    
  CmmcaServiceEntry  

cmmcaServiceIndex 1.3.6.1.4.1.9.9.664.1.5.1.1.1
The service index is a value that uniquely identifies an entry in the service table. The value is arbitrarily assigned by the SNMP agent.
OBJECT-TYPE    
  CmmcaIndex 1..4294967295  

cmmcaServiceType 1.3.6.1.4.1.9.9.664.1.5.1.1.2
The service type object identifies the type of Cisco Unified Expert Advisor functional service, see CmmcaServiceType Textual convention for more information.
OBJECT-TYPE    
  CmmcaServiceType  

cmmcaServiceName 1.3.6.1.4.1.9.9.664.1.5.1.1.3
The service name object is a user-intuitive textual name for the application service.
OBJECT-TYPE    
  SnmpAdminString  

cmmcaServiceStatus 1.3.6.1.4.1.9.9.664.1.5.1.1.4
The service status object is the last known status of the application service.
OBJECT-TYPE    
  CmmcaServiceStatus  

cmmcaServiceIntPeriod 1.3.6.1.4.1.9.9.664.1.5.1.1.5
This object defines the interval window over which values of certain MIB objects of the corresponding service are calculated. Each service entry defined in cmmcaServiceTable has corresponding entries in a related table in cmmcaServiceInfo that are identified by the same index and hence have sparse dependent relationship. For eg: if cmmcaServiceIntPeriod is 30 min for a service of type Reporting Subsystem(rs), then cmmcaRsIntResourceEventDetailRecords interval object in cmmcaRsTable for this service, reports the number of ResourceEventDetailRecords written into the database in the last 30 min interval.
OBJECT-TYPE    
  Gauge32 1..1440  

cmmcaRtRoutingDomain 1.3.6.1.4.1.9.9.664.1.5.1.1.6
The routing domain, a descriptive text, that specifies the service is in.
OBJECT-TYPE    
  SnmpAdminString  

cmmcaRtLogLevel 1.3.6.1.4.1.9.9.664.1.5.1.1.7
The current log level of the service. A log level acts as a filter to decide which events will be logged. Hence a log level has the same values as defined in CmmcaSeverityLevel. A log level will enable the service to log events that have atleast the designated severity. For eg: a log level set to warning(5) will only log events that have a level of atleast warning(5) severity; ie; All emergency(1), alert(2), critical(3), error(4), warning(5) events will be logged. 'emergency': This log level indicates that only events of such severity will be logged. . 'alert': This log level indicates that all emergency and alert events will be logged. 'critical': This log level indicates that all emergency, alert and critical events will be logged. 'error': This log level indicates that all emergency, alert, critical and error level events will be logged. 'warning': This log level indicates that all emergency, alert, critical, error and warning events will be logged. 'notice': This log level indicates that all emergency, alert, critical, error, warning and notice level events will be logged. 'informational': This log level indicates that all emergency, alert, critical, error, warning, notice and informational events will be logged. 'debug': This log level indicates that all emergency, alert, critical, error, warning, notice and debug level events will be logged.
OBJECT-TYPE    
  CmmcaSeverityLevel  

cmmcaRtTraceMask 1.3.6.1.4.1.9.9.664.1.5.1.1.8
The current trace mask for debugging for the service.
OBJECT-TYPE    
  SnmpAdminString  

cmmcaRtMessageThroughput 1.3.6.1.4.1.9.9.664.1.5.1.1.9
The Average message throughput in messages/sec per service.
OBJECT-TYPE    
  Gauge32  

cmmcaRtUptime 1.3.6.1.4.1.9.9.664.1.5.1.1.10
The total number of seconds the service has been up.
OBJECT-TYPE    
  Counter64  

cmmcaRtMsgReceived 1.3.6.1.4.1.9.9.664.1.5.1.1.11
The total number of messages received by the service since application start time specified by cmmcaStartTime.
OBJECT-TYPE    
  Counter64  

cmmcaMaxThreadsAvailable 1.3.6.1.4.1.9.9.664.1.5.1.1.12
The Maximum number of threads available for this Service.
OBJECT-TYPE    
  Unsigned32  

cmmcaRtThreadsInUse 1.3.6.1.4.1.9.9.664.1.5.1.1.13
Number of threads currently running for this Service.
OBJECT-TYPE    
  Gauge32  

cmmcaEnvRtMaxMemUsed 1.3.6.1.4.1.9.9.664.1.4.1
The real-time maximum memory used object is a real-time snapshot metric indicating the peak memory usage by the application within the runtime environment since startup. The object value is expressed as a count of bytes and indicates the high water mark of memory used simultaneously within the environment.
OBJECT-TYPE    
  CounterBasedGauge64  

cmmcaEnvRtCurrMemUsed 1.3.6.1.4.1.9.9.664.1.4.2
The real-time current memory used object is a real-time snapshot metric indicating the current memory usage by the runtime environment. The object value is expressed as a count of bytes and indicates the current amount of memory used by this runtime environment.
OBJECT-TYPE    
  CounterBasedGauge64  

cmmcaEnvRtMaxMemAvail 1.3.6.1.4.1.9.9.664.1.4.3
The real-time maximum memory available object is a real-time snapshot metric indicating the amount of memory available to the runtime environment. The object value is expresses as a count of bytes and indicates the amount of system memory available for use by the runtime environment.
OBJECT-TYPE    
  CounterBasedGauge64  

cmmcaEnvRtCurrMemAvail 1.3.6.1.4.1.9.9.664.1.4.4
The real-time current memory available object is a real-time snapshot metric indicating the amount of available memory in the runtime environment. The object value is expressed as a count of bytes and indicates the amount of current system memory claimed by the runtime environment that is not currently being used.
OBJECT-TYPE    
  CounterBasedGauge64  

cmmcaEnvRtCurrThreadsInUse 1.3.6.1.4.1.9.9.664.1.4.5
The real-time current threads in use object is a real-time snapshot metric indicating a count of threads that are in use in the runtime environment. The number of threads in use by the runtime environment include all of the Cisco MMCA standalone and thread pool threads as well as those threads created by the web application server running within the same runtime environment.
OBJECT-TYPE    
  Gauge32  

cmmcaEnvMaxThreadsUsed 1.3.6.1.4.1.9.9.664.1.4.6
The real-time maximum threads used object is a real-time snapshot metric indicating the peak amount of threads used simultaneously in the runtime environment since startup. The maximum number of threads used by the runtime environment includes all Cisco MMCA standalone and thread pool threads as well as threads created by the web application server running within the same runtime environment.
OBJECT-TYPE    
  Unsigned32  

cmmcaEnvRtUpTime 1.3.6.1.4.1.9.9.664.1.4.7
The real-time up time object is a real-time snapshot metric indicating how long the CUEA application has been running. The object value is expressed as a count of milliseconds that have elapsed since the application began executing.
OBJECT-TYPE    
  Counter64  

cmmcaRtMsgQMemPercentUsage 1.3.6.1.4.1.9.9.664.1.4.8
The percentage of available message bus memory in use. All services in CUEA communicate using a message bus.
OBJECT-TYPE    
  Gauge32  

cmmcaMaxMsgQMemAvail 1.3.6.1.4.1.9.9.664.1.4.9
The actual amount of available message bus memory for use. All services in CUEA communicate using a message bus.
OBJECT-TYPE    
  CounterBasedGauge64  

cmmcaRtCongested 1.3.6.1.4.1.9.9.664.1.4.10
An object indicating whether or not the device is congested as determined by an internal heuristic.
OBJECT-TYPE    
  TruthValue  

cmmcaTPoolRtIdleThreads 1.3.6.1.4.1.9.9.664.1.3.1
The real-time idle threads object is a real-time snapshot metric indicating the number of idle threads in the pool waiting for work. The thread pool is a cache of threads used (by application components only) for the processing of relatively short tasks. Using a thread pool eliminates the waste of resources encountered when rapidly creating and destroying threads for these types of tasks.
OBJECT-TYPE    
  Gauge32  

cmmcaTPoolRtRunningThreads 1.3.6.1.4.1.9.9.664.1.3.2
The real-time running threads object is a real-time snapshot metric indicating the number of running threads in the pool currently processing work. The thread pool is a cache of threads used (by application components only) for the processing of relatively short tasks. Using a thread pool eliminates the waste of resources encountered when rapidly creating and destroying threads for these types of tasks.
OBJECT-TYPE    
  Gauge32  

cmmcaTPoolRtCoreThreads 1.3.6.1.4.1.9.9.664.1.3.3
The real-time core threads object is a real-time snapshot metric indicating the number of threads in the pool that will never be destroyed no matter how long they remain idle. The thread pool is a cache of threads used (by application components only) for the processing of relatively short tasks. Using a thread pool eliminates the waste of resources encountered when rapidly creating and destroying threads for these types of tasks.
OBJECT-TYPE    
  Gauge32  

cmmcaTPoolRtMaxThreadsAvail 1.3.6.1.4.1.9.9.664.1.3.4
The real-time maximum threads available object is a real-time snapshot metric indicating the maximum number of threads in the pool that can exist simultaneously. The thread pool is a cache of threads used (by application services only) for the processing of relatively short tasks. Using a thread pool eliminates the waste of resources encountered when rapidly creating and destroying threads for these types of tasks.
OBJECT-TYPE    
  Unsigned32  

cmmcaTPoolRtMaxThreadsUsed 1.3.6.1.4.1.9.9.664.1.3.5
The real-time maximum threads used object is a real-time snapshot metric indicating the peak number of threads in the pool that are simultaneously tasked with work to process. The thread pool is a cache of threads used (by application components only) for the processing of relatively short tasks. Using a thread pool eliminates the waste of resources encountered when rapidly creating and destroying threads for these types of tasks.
OBJECT-TYPE    
  Counter32  

cmmcaRtLicensesAvailable 1.3.6.1.4.1.9.9.664.1.2.1
The real-time number of Expert advisor agent licenses available on this Device.
OBJECT-TYPE    
  Gauge32  

cmmcaTotalLicensesConfigured 1.3.6.1.4.1.9.9.664.1.2.2
The total number of Expert Agent licenses configured on this Device.
OBJECT-TYPE    
  Gauge32  

cmmcaServerName 1.3.6.1.4.1.9.9.664.1.1.1
The server name object is the fully-qualified domain name of the the server.
OBJECT-TYPE    
  InetAddressDNS  

cmmcaDescription 1.3.6.1.4.1.9.9.664.1.1.2
The description object holds a textual description of the software installed on this server. This is typically the full name of the application.
OBJECT-TYPE    
  SnmpAdminString  

cmmcaVersion 1.3.6.1.4.1.9.9.664.1.1.3
The version object identifies the version number of the Cisco Unified Expert Advisor software installed on this server.
OBJECT-TYPE    
  SnmpAdminString  

cmmcaStartTime 1.3.6.1.4.1.9.9.664.1.1.4
The start time object is the date and time that the CUEA application was started on this server.
OBJECT-TYPE    
  DateAndTime  

cmmcaTimeZoneName 1.3.6.1.4.1.9.9.664.1.1.5
The time zone name object specifies the name of the time zone where the server is physically located.
OBJECT-TYPE    
  SnmpAdminString  

cmmcaTimeZoneOffsetHours 1.3.6.1.4.1.9.9.664.1.1.6
The time zone offset hours object represents the number of hours that the local time, in the time zone where the server is physically located, differs from Greenwich Mean Time (GMT).
OBJECT-TYPE    
  Integer32 -12..12  

cmmcaTimeZoneOffsetMinutes 1.3.6.1.4.1.9.9.664.1.1.7
The time zone offset minutes object represents the number of minutes that the local time, in the time zone where the CUEA server is physically located, differs from Greenwich Mean Time (GMT). This object is combined with cmmcaTimeZoneOffsetHours object to represent the local time zone's total offset from GMT.
OBJECT-TYPE    
  Integer32 -59..59  

cmmcaOpsConsoleURL 1.3.6.1.4.1.9.9.664.1.1.8
This object holds the URL for the CUEA operations Console web server. The operations console offers a web-based, centralized interface for mapping and summarizing the solution network configuration, setting and displaying configuration information on a batch or per-Device basis and storing local copies of those configurations. Other functions include troubleshooting, health monitoring and direct administration. This object offers a web navigation point from the management station (assuming a web interface) to quickly access the Operations Console web server.
OBJECT-TYPE    
  CiscoURLString  

cmmcaLocalDeviceType 1.3.6.1.4.1.9.9.664.1.1.9
This Object defines the type of device. Expert Advisor devices are typically classified into runtime or reporting. runtime : A runtime device typically has multiple services of types such as ContactManager(cm), ResourceManager(rm), WorkAssigner(wa), ICM Gateway(icmgw), Resource Desktop Adapter(rda), Reporting Adapter(ra) to process incoming calls and communicate the information to reporting device over a message bus. reporting : A reporting device typically has Reporting Subsystem(rs) services. It communicates with runtime device over a message bus, receives call processing information and stores them in a database. other : This device is neither runtime or reporting.
OBJECT-TYPE    
  INTEGER runtime(1), reporting(2), other(3)  

cmmcaEnableNotifications 1.3.6.1.4.1.9.9.664.1.1.10
This object allows the management station to disable and alternatively enable outbound notifications. By default, notifications are enabled.
OBJECT-TYPE    
  TruthValue  

cmmcaSystemConditionStatus 1.3.6.1.4.1.9.9.664.1.1.11
This object provides an overall summary of the System Conditions. It specifies if health of the application is statusNormal (green), statusWarn (yellow) or statusCritical(red). A management station can use this status along with specific conditions raised, that are in the cmmcaSystemConditionTable to learn about the health of application.
OBJECT-TYPE    
  CmmcaSystemConditionStatus  

cmmcaSystemStatus 1.3.6.1.4.1.9.9.664.1.1.12
The SystemStatus object is the last known status of the application. It summarizes the overall status of the application. It can have the following values 'inService' The service is up and running optimally, accepting connections at full QoS (if applicable). 'partialService' The service is no longer accepting new calls but finishes processing active calls (may be due to a loss of a dependency/ connectivity, or a shutdown request). 'stopped' The service has shut down and is not processing any more calls. The process itself is terminating (doing memory cleanup, saving settings, shutting down threads, etc.).
OBJECT-TYPE    
  CmmcaServiceStatus  

cmmcaClusterInfoTable 1.3.6.1.4.1.9.9.664.1.1.13
CUEA can consist of multiple devices that form a cluster. This table gives the information related to the CUEA Cluster. Each entry denotes a Device within the Cluster.
OBJECT-TYPE    
  SEQUENCE OF  
    CmmcaClusterInfoEntry

cmmcaClusterInfoEntry 1.3.6.1.4.1.9.9.664.1.1.13.1
This Entry represents a row in the cluster Table. Every row has information related to a Device such as hostname, IP address etc. An entry is created when a device is added to the CUEA cluster during installation and this information is subsequently picked up by the Expert Advisor SNMP Agent.
OBJECT-TYPE    
  CmmcaClusterInfoEntry  

cmmcaDeviceIndex 1.3.6.1.4.1.9.9.664.1.1.13.1.1
An arbitrary integer, selected by the local Device, which uniquely identifies a Device within the cluster.
OBJECT-TYPE    
  Integer32 1..1000  

cmmcaDeviceName 1.3.6.1.4.1.9.9.664.1.1.13.1.2
The Host name of the Device in the Cluster.
OBJECT-TYPE    
  SnmpAdminString  

cmmcaDeviceDescription 1.3.6.1.4.1.9.9.664.1.1.13.1.3
The description for the device which can include additional information regarding the device.
OBJECT-TYPE    
  SnmpAdminString  

cmmcaDeviceType 1.3.6.1.4.1.9.9.664.1.1.13.1.4
The Device type. runtime(1) : The device is a runtime device. reporting(2): The device is a reporting server device. unknown(3) : The type of the remote device is not known.
OBJECT-TYPE    
  INTEGER runtime(1), reporting(2), unknown(3)  

cmmcaDeviceStatus 1.3.6.1.4.1.9.9.664.1.1.13.1.5
The current status of the remote Device as viewed by this device. A remote device is up if the local device can communicate with it. unknown(1) : Current status of the remote device is Unknown, local (2) : This is the local device in the table, remote-up(3) : The local device is running and is able to communicate with the remote device. remote-down(4): The local device is running but it is unable to communicate with the remote Device.
OBJECT-TYPE    
  INTEGER unknown(1), local(2), remoteup(3), remotedown(4)  

cmmcaDeviceInetAddressType 1.3.6.1.4.1.9.9.664.1.1.13.1.6
This object identifies the IP address type of the remote device.
OBJECT-TYPE    
  InetAddressType  

cmmcaDeviceInetAddress 1.3.6.1.4.1.9.9.664.1.1.13.1.7
This object identifies ip address of the remote device. The type of address for this is identified by InetAddressType.
OBJECT-TYPE    
  InetAddress  

cmmcaClusterId 1.3.6.1.4.1.9.9.664.1.1.13.1.8
The unique ID of the Cluster to which this device belongs. At any point in time, the Cluster Id helps in associating a device to any given Cluster.
OBJECT-TYPE    
  SnmpAdminString  

cmmcaNextNodeTable 1.3.6.1.4.1.9.9.664.1.1.14
This table gives the information related to the neighbouring nodes that are connected to the device. Each entry denotes a node connected to the device.
OBJECT-TYPE    
  SEQUENCE OF  
    CmmcaNextNodeEntry

cmmcaNextNodeEntry 1.3.6.1.4.1.9.9.664.1.1.14.1
This Entry represents a row in the next node Table. Every row has information related to a neighbouring device such as host name, IP address, device type etc. An entry is created when neighbouring devices such as CUPS or ICMGW are configured with the CUEA devices by the Expert Advisor administrators using the Operations Console located at cmmcaOpsConsoleURL.
OBJECT-TYPE    
  CmmcaNextNodeEntry  

cmmcaNextNodeIndex 1.3.6.1.4.1.9.9.664.1.1.14.1.1
An arbitrary integer, selected by the local device used to identify the neighbouring node.
OBJECT-TYPE    
  Integer32 1..1000  

cmmcaNextNodeName 1.3.6.1.4.1.9.9.664.1.1.14.1.2
The name of the node that is connected to the device.
OBJECT-TYPE    
  SnmpAdminString  

cmmcaNextNodeType 1.3.6.1.4.1.9.9.664.1.1.14.1.3
A string describing the type of node that is connected to the device. This can be Unknown, ICM(PG), CUPS.
OBJECT-TYPE    
  SnmpAdminString  

cmmcaNextNodeIpAddrType 1.3.6.1.4.1.9.9.664.1.1.14.1.4
This object identifies the IP address type of the neighbouring node connected to the device.
OBJECT-TYPE    
  InetAddressType  

cmmcaNextNodeIpAddr 1.3.6.1.4.1.9.9.664.1.1.14.1.5
This object identifies ip address of the neighbouring node connected to the device. The type of address for this is identified by cmmcaNextNodeIpAddrType.
OBJECT-TYPE    
  InetAddress  

cmmcaNextNodeStatus 1.3.6.1.4.1.9.9.664.1.1.14.1.6
The current status of the neighbouring node connected to the device as viewed by this Device. unknown(1) : Current status of the node is Unknown, available (2) : The connection is up and available unavailable(3) : The connection is down and not available.
OBJECT-TYPE    
  CmmcaNextNodeStatus  

cmmcaSystemConditionTable 1.3.6.1.4.1.9.9.664.1.1.15
This table lists all the Raised System Conditions in the application. A service can be inService ,but could raise certain important System Conditions, which provide more information about the health of service.
OBJECT-TYPE    
  SEQUENCE OF  
    CmmcaSystemConditionEntry

cmmcaSystemConditionEntry 1.3.6.1.4.1.9.9.664.1.1.15.1
An entry (conceptual row) in the cmmcaSystemConditionTable. Each row specifies information about a System condition, which has an Id, severity level, description of the raised condition, the timestamp of when the condition was raised and a message of the event which resulted in the raised condition.
OBJECT-TYPE    
  CmmcaSystemConditionEntry  

cmmcaSystemConditionIndex 1.3.6.1.4.1.9.9.664.1.1.15.1.1
An arbitrary integer, selected by the local device used to identify the System Condition.
OBJECT-TYPE    
  Integer32 1..1000  

cmmcaSystemConditionId 1.3.6.1.4.1.9.9.664.1.1.15.1.2
An unique Id of the System Condition used to identify a specific System Condition.
OBJECT-TYPE    
  Integer32 1..2147483647  

cmmcaSystemConditionSeverity 1.3.6.1.4.1.9.9.664.1.1.15.1.3
This object specifies the severity level of the raised condition.
OBJECT-TYPE    
  CmmcaConditionStatus  

cmmcaSystemConditionDescription 1.3.6.1.4.1.9.9.664.1.1.15.1.4
This object provides a breif description of the raised System Condition.
OBJECT-TYPE    
  SnmpAdminString  

cmmcaSystemConditionTimeStamp 1.3.6.1.4.1.9.9.664.1.1.15.1.5
The timestamp of when the Condition was raised.
OBJECT-TYPE    
  DateAndTime  

cmmcaSystemConditionMessage 1.3.6.1.4.1.9.9.664.1.1.15.1.6
This object provides a message about the event which resulted in the System Condition being raised.
OBJECT-TYPE    
  SnmpAdminString  

cmmcaMIBEvent 1.3.6.1.4.1.9.9.664.0.1
An event is a notification that is sent by a functional service of the CUEA application. Notifications are sent by CUEA when unusual conditions occur that potentially, can affect the functioning of a service in CUEA. Each Notification describes the operation state information of a service when such service impacting conditions occur.
NOTIFICATION-TYPE    

ciscoMmodalContactAppsMIBCompliances 1.3.6.1.4.1.9.9.664.2.1
OBJECT IDENTIFIER    

ciscoMmodalContactAppsMIBGroups 1.3.6.1.4.1.9.9.664.2.2
OBJECT IDENTIFIER    

ciscoMmodalContactAppsMIBComplianceRev 1.3.6.1.4.1.9.9.664.2.1.1
This object is the compliance statement for entities which implement the Cisco MultiModal Contact Apps MIB.
MODULE-COMPLIANCE    

cmmcaGeneralInfoGroup 1.3.6.1.4.1.9.9.664.2.2.1
The general info group defines the general CUEA objects. All servers will populate these objects.
OBJECT-GROUP    

cmmcaLicenseInfoGroup 1.3.6.1.4.1.9.9.664.2.2.2
The licensing information group defines the set of objects for the licensing system. All runtime servers will populate these objects.
OBJECT-GROUP    

cmmcaThreadPoolGroup 1.3.6.1.4.1.9.9.664.2.2.3
The thread pool information group defines the set of objects for the thread pools. All servers will populate these objects.
OBJECT-GROUP    

cmmcaRuntimeInfoGroup 1.3.6.1.4.1.9.9.664.2.2.4
The RuntimeInfo group defines the set of objects for the Runtime info. All servers will populate these objects.
OBJECT-GROUP    

cmmcaServiceGroup 1.3.6.1.4.1.9.9.664.2.2.5
The Service group defines the set of objects for the various applicationServices. All servers will populate these objects.
OBJECT-GROUP    

cmmcaRmGroup 1.3.6.1.4.1.9.9.664.2.2.6
The Rm group defines the set of objects for the resource manager service. All runtime servers will populate these objects.
OBJECT-GROUP    

cmmcaCmGroup 1.3.6.1.4.1.9.9.664.2.2.7
The Cm group defines the set of objects for the Contact Manager service. All runtime servers will populate these objects.
OBJECT-GROUP    

cmmcaRdaGroup 1.3.6.1.4.1.9.9.664.2.2.8
The Rda group defines the set of objects for the Resource desktop Adapter service. All runtime servers will populate these objects.
OBJECT-GROUP    

cmmcaBreGroup 1.3.6.1.4.1.9.9.664.2.2.9
The Bre group defines the set of objects for the Business Rule Engine service. All runtime servers will populate these objects.
OBJECT-GROUP    

cmmcaWaGroup 1.3.6.1.4.1.9.9.664.2.2.10
The Wa group defines the set of objects for the Work Assigner service. All runtime servers will populate these objects.
OBJECT-GROUP    

cmmcaMpaGroup 1.3.6.1.4.1.9.9.664.2.2.11
The Mpa group defines the set of objects for the Media Platform adapter service. All runtime servers will populate these objects.
OBJECT-GROUP    

cmmcaRaGroup 1.3.6.1.4.1.9.9.664.2.2.12
The Ra group defines the set of objects for the Reporting Adapter service. All runtime servers will populate these objects.
OBJECT-GROUP    

cmmcaRsGroup 1.3.6.1.4.1.9.9.664.2.2.13
The Rs group defines the set of objects for the Reporting Subsystem service. All reporting servers will populate these objects.
OBJECT-GROUP    

cmmcaIcmgwGroup 1.3.6.1.4.1.9.9.664.2.2.14
The Icmgw group defines the set of objects for the ICMGW service. All runtime servers will populate these objects.
OBJECT-GROUP    

cmmcaNotificationInfoGroup 1.3.6.1.4.1.9.9.664.2.2.15
This group defines the set of Notification objects for CUEA.
OBJECT-GROUP    

cmmcaEventsGroup 1.3.6.1.4.1.9.9.664.2.2.16
This group defines the notification types defined in this MIB.
NOTIFICATION-GROUP